myViewBoard Manager Advanced

myViewBoard Manager

Manager Advanced

myViewBoard Manager Advanced

Release History

Manager Advanced 是個基於 myViewBoard Manager 用戶所開發的 ViewSonic 硬體管理外掛工具。具有 Manager Advanced 權限的使用者可以運用多媒體直播、檔案傳輸以及自動化作業排程等功能。 Note that licenses are associated with an entity's account and not individual devices. These licenses can be switched between devices at any time. Make sure to purchase the appropriate number of Manager Advanced licenses to suit your organization's requirements.

Feature Comparison: Manager vs. Manager Advanced

With a Manager Advanced license, additional tools can be accessed allowing for more robust control of an organization's devices. The following table gives a line-by-line overview of the additional features offered when a device is designated with a Manager Advanced license.

Manager vs. Manager Advanced features comparison table
Feature	Manager basic	Manager Advanced
ViewSonic device enrollment: ViewBoards, CDEs & ViewBoard Box	Unlimited	Unlimited
Create device groups	✓	✓
View device information	✓	✓
Remote firmware update	✓	✓
Firmware update from a local drive	✗	✓
Cloud storage	1GB	15GB
System restoration points	1 point	15 points
Application management	✓	✓
Remote commands (e.g. power off, adjust volume, change input)	✓	✓
Remote desktop	✗	✓
Wi-Fi SSID setup	✓	✓
Allow installation of unknown apps	✓	✓
Remote factory reset	✓	✓
Startup and shutdown scheduling	✗	✓
ViewBoard settings lock	✗	✓
API integration	✓	✓
Broadcast messages	✓	✓
Broadcast multimedia	✗	✓
Broadcast playlists	✗	✓
Jobs scheduling	✗	✓
File transfer (docs & multimedia)	✗	✓
User permissions management	✗	✓
Device usage reports	✗	✓
Users action log	✗	✓
myViewBoard SCALE-UP configuration	✗	✓
Device profile settings deployment	✗	✓

For a thorough breakdown of all standard Manager features, please view the myViewBoard Manager page.

How to Acquire Manager Advanced Licenses

For users who already have access to basic Manager features, access a Manager Advanced sign-up form within the Manager console.

To sign up, navigate to the Manager Advanced page through the left-side panel. Then, click the Get Free Trial button to open the form. Your entity information will be pre-filled — simply fill out the remaining required fields and send the request.

Basic Manager users can request licenses through a sign-up form within Manager console.

For users who have already completed a free trial, you may use the same form on the Manager console to send a purchase request in the same manner described above.

For users with an established Entity account, you may also contact a ViewSonic representative via our contact form. Under I'd like to..., select Request Manager Advanced free trial. Alternatively, you can reach out to your established ViewSonic representative or Certified MSP.

If your organization has not yet signed up for an Entity account, find out more about the Entity sign-up process.

Assign Manager Advanced Licenses to Devices

Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices within Manager. A license is purchased for a minimum of one year — the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7-year subscriptions.

View total and assigned Manager Advanced licenses under All Devices.

To assign Manager Advanced licenses to devices:

On the All Devices panel, check the box next to the device or devices you want to add to Manager Advanced.
Next, click to assign Manager Advanced licenses to the selected devices.

Assign Manager Advanced licenses to individual or multiple devices, and access advanced features for those devices.

To view Advanced devices only:

On All Devices, click to toggle the view to only Manager Advanced devices.
Click the toggle button again to switch back to the all devices view.

Tip:

If you want to execute an Advanced device action, simply check the box of your desired device with an Advanced license. All Advanced functions will become available once an Advanced licensed device is selected. In other words, you do not need to toggle the Advanced device list on to view Advanced device actions.
However, if you select an Advanced device and a standard device, be aware any Advanced feature commands executed will only affect the device with an Advanced license.

To remove Manager Advanced licenses:

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Click the checkbox next to each device you wish to remove from Manager Advanced.
(Note: This does not remove the device from Manager — it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.)
Click the Remove from Advanced devices icon .

Manager Advanced Overview

After switching the Advanced device list toggle, the Manager console will update to display Advanced features you can execute to Advanced devices. To learn more about actions available on the console, view the console overview.

Manager Advanced console overview.

Files

Transfer files to devices from Manager by first uploading devices and then sending them from a device list.

General file types:	All non-media and non-app file types
Media file types:	.mp4 .jpg .png
File size limitations:	Video: 300MB Image: 30MB Other files: 100MB

Upload files to Manager first before transferring them to devices:

Click Resource and then Files on the side panel.
On loading, you will see files previously uploaded and the amount of space used so far.
Click to upload a new file from your device. Simply drag and drop or click Choose files.

Note: Any images or videos uploaded are available to be included in a playlist.

To transfer files from Manager to devices:

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Check that the device is online (indicated by a green circle under Status).
Click the checkbox for the devices to which you wish to send the file(s).
Click the File button in the toolbar above the device list.
Select the file(s) you wish to transfer and then click Ok.

Note: Max. total storage on Manager is 15GB.

To locate files in your ViewBoard:

Go to the device's homepage.
Locate the Folders icon within the app tray and tap it.
Locate the Local storage folder and tap it.
Locate the Downloads folder and tap it.
Here, you will find the transferred file.

Playlists

To create a playlist:

On the side panel click Resource and then Playlist.
Click New playlist and input the playlist's name.
Click .
On the Media repository files tab select all media that will compose your playlist, and click Ok.

This playlist will now be available to send to devices using the broadcast feature.

Add media to a playlist from the Media page:

On the side panel click Resource and then Media.
On your desired piece of media, click the more button and then Add to playlist.
Check the box(es) of the playlists to which you want to add this media.
Have the option to create a playlist from within the same prompt.

Editing a playlist:

Within the Playlist drop-down menu on the left-side panel, click your desired playlist.
Just as when creating a new playlist, click to add more media.
For other options, check the box for the desired file you want to edit:
- Click and drag up or down to reorder the selected file's position in the playlist.
- Click to remove the file from the playlist.
Click the edit button to change the duration of a file.
Have the option to display videos only once or for a custom period of time.
Click next to the playlist title to rename the title or delete the entire playlist.

Playlist creation.
Adding media to new playlist.
From the Media page, add individual pieces of media to an existing playlist.

Broadcast an Image, Video, or Playlist

To broadcast image or video to devices:

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Select the devices to broadcast to.
Click Broadcast and then Multimedia.
Select desired media (image or video).
Select the duration of the broadcast.
(Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
Click Ok to broadcast.

To broadcast a playlist to devices:

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Select the devices to broadcast to.
Click the Broadcast button and then Playlist.
Select your desired playlist.
Select the duration of the broadcast.
(Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
Click Ok to broadcast.

To stop broadcasting:

Select the device to update.
In the toolbar above the device list, click Stop Broadcasting .

Send media to devices in real-time. Note the option to forbid device users from stopping the broadcast.
Broadcast previously created playlists (see above).

Schedule Device Startup and Shutdown

To schedule an automated startup and shutdown cycle:

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Click the checkbox for the device to which you wish to schedule the startup and shutdown.
On the Remote Control panel that appears, click the Schedule Startup & Shutdown button .
Click and set the times and days devices will power on and power off.
Click Ok. These schedules can be edited or deleted at any time, or can be switched on or off with the toggle button .

Manage different schedules for a device's power cycle.

Jobs

Available to Advanced license devices, jobs are predetermined actions that can be applied immediately or scheduled to be sent to devices. Once a job is created, multiple jobs can be applied to devices or groups of devices at once.

Overview

Jobs list

Set audio volume
Power off
Change input source
Screen lock/unlock
Screen on/off
Update firmware
Broadcast message
Broadcast multimedia
Broadcast playlist
Install apps
Send files
Add Wi-Fi SSID
Allow installation of unknown apps
Forbid installation of unknown apps

Click Jobs in the side panel to view all current jobs.
Note: You may have to scroll to the right to access the edit job function.
Review expired jobs in case you want to reuse any of them.

Creating a Job

Jobs must first be created before being applied to devices:

Go to the jobs page by clicking Jobs.
In the live jobs list, click to create a new job.
Input a name for this job so that it is easily identifiable for future reuse.
Select a job type.
- All jobs are commands that can be sent via the Manager remote control or via other features. Review relevant wiki page sections for more information.
- Complete the necessary extra steps for this given job type.
Set scheduling to your preferred option.
(Optional) Add notes so this job is easily identifiable for future reuse.
Click OK.

Choose a name, set the job type, configure the job details, schedule the task, and add notes.

Scheduling a Job

Setting a job's schedule:

When creating a job, you will have the following options:

None: No schedule will be set for this job. Additionally, no devices can be added to this job.
One time: This job will be scheduled for a specified date and time. It will only run one time on any added devices.
Indicated by next to the switch under the Scheduling column.
Recurring: This job will be scheduled to run at a specified time of day recurring either daily or weekly and ending never or on a specified date.
Indicated by next to the switch under the Scheduling column.

Daily: The job will run at a specified time of day seven days a week until a specified end date.
Weekly: The job will run at a specified time of day on specified days of the week until a specified end date.
Start Date: Select the date when the job will begin running.
End Date: Select the date when the final job will be run.

By default, a job's schedule will not begin running because no devices are assigned to it.

Assigning devices to a scheduled job:

After creating a job with a schedule, make sure to leave the scheduling toggle in the OFF position .
Click the row of the desired job. The Detail panel on the right will now display this job's configurations.
In this right-side panel, next to Device, click .
In the Assign Job to Devices pop-up, check the box for all devices to which you want to assign this job.
Optional: Toggle to the Group view to assign this job to a previously created group.
Once all desired devices are selected, click OK.
In the Detail panel, you should now see all assigned devices under Device (see clip below).
Switch the scheduling toggle to the ON position .
Devices added to this job will now follow the pre-configured schedule for when this job will run.

Remove devices from scheduled job:

On the desired job, make sure to leave the scheduling toggle in the OFF position .
Click the row of this job. The Detail panel on the right will now display this job's configurations.
In this right-side panel, under Device, check the box for the device(s) you wish to remove.
Click .
Click Yes, I'm sure to confirm removal of the device.
In the Detail panel, you should no longer see the deleted device under Device (see clip below).

Make sure a job's schedule is turned off before adding a device to it.
Remove a device from a job's schedule under Detail → Device.

Assigning a Job from a Device List

To run a job immediately on one or more devices, no matter how the job is configured on the Jobs list, you can do so on a device list.

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Check the boxes for all devices on which you want to run your desired jobs.
Click on the main toolbar.
Check the boxes for all jobs you wish to run on your selected devices.
Click OK.
Await a response.

On a device list, click to open the Run Jobs pop-up.

Profiles

Profiles is an Advanced feature that allows IT Admin to create device profile templates that can be assigned to selected devices.

These profiles can be configured to suit various organizational needs. For example, perhaps a set of ViewBoards are placed in one wing of a school, and all these devices should follow the same startup and shutdown schedule, should all be set to automatically update firmware, etc. With a specially configured profile, these device settings can be assigned to your desired devices with simply a few clicks of the mouse, thus saving trips to physical devices and time configuring devices one-by-one through individual device settings on Manager.

Overview

Configurable device profile settings

The following table is a summary of the settings that can be pre-configured when creating a profile and that can subsequently be applied to multiple devices at once.

Profile Category	Setting	Options	Description
Profile	Profile Description	Profile Name Description	Name this device profile and give it a description as a quick reminder of the purpose of the profile.
Display	Wallpaper Settings	Pre-set background images Upload your own background	Select a wallpaper to apply to a device. Note: Max size of a wallpaper image file is 5MB.
Preferences	Language	Choose Your Language	Configure the default language of the text displayed on the ViewBoard.
	Date and Time	Automatic Date and Time Sync Time Zone 24-Hour Format Date Format	Configure date and time formatting settings.
	Startup and Shutdown	Standby Mode ECO Mode Schedule Startup and Shutdown	Set how a device enters standby mode whether or not ECO mode is enabled, and whether or not a device will have a preconfigured startup and shutdow schedule.
	Settings Password	Enable Password for ViewBoard Settings	Set whether a user will need to enter a password to access ViewBoard settings (a pre-configuration of settings lock on the Manager remote control).
	Toolbar	Side Toolbar Settings	Set whether the side toolbar will be accessible on the ViewBoard input or no input ports.
Input Source	Source Settings	Wake Up by Active HDMI Source Signal Auto Search Input Port Auto Switch Energy Saving HDMI CEC	Configure different settings relating to what action a device takes after inputs are plugged into the device.
System	Security	Allow Installing unknown apps	Set whether a device allows only pre-approved apps or also allows unknown apps to be installed.
System	System Update: Firmware Update	Auto Firmware Update Schedule Firmware Update	Set whether a device automatically updates firmware and if you would like to schedule firmware update times.

Click enlarge this overview of the Profiles list page.

Create a Device Profile

Click Profiles on the left-side menu.
Click the add button to begin the profile creation process.
Only the Profile section is required. Make sure to enter a name and description that is easily identifiable for future reuse.
The remaining sections can be configured or left default. View the above table for more information on each configuration section.
Once all your desired configurations are set, click Create.
The newly created profile should now display at the top of the profiles list.

Assigning a Profile to Devices

From the profiles page

On the row of the desired profile, click .
Check the box for the devices to which you want to assign this profile.
- Use the search bar to filter for devices more easily.
- Toggle over to the Group tab to select a pre-set group of devices. (Learn more about groups.)
Once all desired devices are selected, click OK.
The profile assignment results pop-up will appear, displaying the status of the assigned settings.

From a device list

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Check the box for the devices to which you want to assign this profile.
Click in the main toolbar.
Select the profile which you would like to assign to the selected devices.
Click OK.

Reviewing Profile Assignment Results

After settings have been assigned to devices, the immediate results will display, whether the profile has been assigned from the Profiles page or a device list.

To review the results at a later time:

Click Profiles on the left-side menu.
Switch to the assignment history page by clicking the toggle .
On the row of the desired profile, click the view history button .

Review results on the assignment history page. Hover the cursor over a results icon to view the status of a given configuration assignment.

Statuses

	The setting has successfully been sent to the device.
	The setting encountered an error when being sent to the device. Either the device did not receive the command, or the device does not support this specific setting configuration.
	The device is currently offline. Once the device is online, the setting will be sent to the device. Check the result after the device is confirmed online.
	The setting has been sent, but the result on the device is unknown. Check the device to confirm whether the device received the command.

Remote Desktop

Remote desktop is a feature that allows Admin to remotely control a Manager Advanced licensed device. This saves IT Admin unnecessary trips to a physical device by troubleshooting devices through a new tab from the Manager console.

Remote desktop whitelisting requirements

The following services must be whitelisted in order to enable use of the remote desktop feature (Manager Advanced users only):

TCP 443 for mrtc.myviewboard.cloud
TCP 443 for getice.myviewboard.cloud

Allow access to the following from the internet (WAN):

TCP 443 for ice.myviewboard.cloud
TCP 3478 for ice.myviewboard.cloud
UDP 3478 for ice.myviewboard.cloud

Peer-to-peer connection should be allowed (optional, but enables better performance):

1024-65535 UDP

To enable remote desktop, follow these steps:

Go to the All Devices panel.
Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking .
Click the checkbox next to the device you wish to remotely control.
On the remote control side panel on the right, click the Remote Desktop button .
A new tab will open where you can navigate your ViewBoard¹ from your desktop with your mouse cursor.

¹The following ViewSonic devices support this feature: ViewBoard series 50-3, 52, 9850-4, 4320, 62, 32, ViewBoard Box, and CDE20

Remote desktop is enabled through the remote control of a Manager Advanced device.

Device usage reports

Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the Reports panel or can be exported to an Excel file (.xlsx).

Access device usage reports by clicking Reports in the left menu.

View device usage statistics within the Reports panel, with the option to export data as an Excel file.

Action Log

Action Log shows the username, time, affected device(s), and other information related to actions performed within Manager. As such, Action Log can be used to troubleshoot issues and track actions.

Access the action log by clicking Action Log in the left-side panel. Click to download an .xlsx file of the entire action log.

A log of admin actions in Manager is viewable with this Manager Advanced add-on.

Permissions

On the Permissions panel, manage the actions other admin users can take within Manager. You can also select the device groups to which you wish to limit a user's permissions.