myViewBoard Manager

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Icon Manager.svg
myViewBoard Manager
Icon Manager.svg

myViewBoard Manager is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices such as ViewBoard and myViewBoard Box.

To access, click the Manager tile after signing in to myviewboard.com. Alternatively, first click Entity Management, then click Manager on the side panel.

Note that this option is only available for users signed in using an Entity Admin account.


Download Manager to devices

System requirements

System requirements
  • myViewBoard Manager can only be installed on ViewSonic devices such as IFPs and projectors running Android 7 or higher. All ViewSonic IFPs have Android built-in.
  • To successfully use remote control features, ensure that TCP Port 443 is open on your network.
  • "Allow installation of apps from unknown sources" must be enabled on the IFP/device.


Enable installation of apps from unknown sources on IFPs

Steps to enable the Install apps from unknown sources setting will vary depending on the IFP model. See the following pages below for examples:

If in doubt, your IFP's user manual will most likely contain instructions on installing APK files. If you need further assistance, see if you can find your answers here, or contact your IFP reseller for more details.


The Manager web app is available for Entity admins on myviewboard.com, after signing in. To register a device under the entity (so it appears in the Manager web app), first download the Manager Android app to the device.

The myViewBoard Manager app is only available for signed-in users.
To download:

  1. Sign in to myViewBoard.com.
  2. Once signed in, click the Download myViewBoard applications on the top toolbar.
  3. Click Manager for Android Download on the new window to start downloading.

Direct download: https://dl.myviewboard.com/latest?device_management


For more information how to download myViewBoard applications visit the wiki page Download.


Add devices to Manager

Once devices are set up and have the myViewBoard Manager app installed, they can be added to the entity and managed remotely from the Manager webapp (available to entity admins from myviewboard.com after signing in).


On the device to manage:

  1. Download and install the myViewBoard Manager Android app (link above).
  2. Open the app and note the 6-digit PIN displayed.


In the myViewBoard Manager webapp on myviewboard.com:

  1. Click Add Device  
  2. Provide the 6-digit PIN you obtained earlier.
  3. (Optional) name the device.
  4. Click Add.




Sort devices into groups

Create a group:

  1. On the side panel, click > to expand the Group dropdown.
  2. Click + Add a group
  3. Click Create Group


Add devices to the group:

  1. On the side panel, click > to expand the Group dropdown.
  2. Click on the group where you want to add a device.
  3. On the main panel, click Add Device  .
  4. On the new window, select which devices you want to add to this group.
  5. Click Add.
  6. The devices should now appear on the device list for the group.

You can also "star" your favorite devices so you can easily find them later.


Add devices to starred (favorites):

  1. On any group list, locate the device you want to add to starred (favorites).
  2. Click the star beside the device name.
  3. The star icon will turn yellow.
  4. Click Starred on the side panel to view starred devices.


Remove device(s) from group:

  1. On the side panel, click > to expand the Group dropdown.
  2. Click on the group you wish to remove a device or devices from.
  3. At the top, click the   cross icon to remove device(s) from the group.


Manage devices

myViewBoard Manager displays all your managed devices in a list on the main window, including options to quickly manage your devices.

The right-most panel displays the following information:

  • Hover over a device to view device, network, memory, and storage information for that device.
  • Selecting a device enables the following options:
  Power off the device
  Restart the device
  Lock the device
Turn the screen on
  Change the input source
Adjust volume
Firmware Update
Stop broadcasting

Broadcast messages to devices

The free version of Manager includes message (text) broadcasts to devices. Manager Advanced includes image and video broadcasting.


To broadcast text messages to devices:

  1. Select one or more devices on the list.
  2. Click   to broadcast a text message.


To broadcast image or videos to devices (requires Manager Advanced license):

  1. First view Advanced device list by clicking   Advanced devices.
  2. Select the device(s) to broadcast to.
  3. Click   Broadcast and then Multimedia.
  4. Select the media (image or video) and the duration, and click Ok to broadcast.


To stop broadcasting:

  1. Select the device to update.
  2. In the toolbar above the device list, click Stop Broadcasting.


Install apps to devices

  1. Click Apps on the side panel.
  2. Upload APK files from your local drive.
  3. Go back to your device listing and select one or more devices on the list.
  4. Click   Apps on the top toolbar.
  5. On the popup, select one or more apps to install.
  6. Click   Install.
  7. App installation starts after the The command has been sent message appears.


Uninstalling apps follow a similar process:

  1. Select one or more devices on the list.
  2. Click   Apps.
  3. On the popup, select one or more apps to uninstall.
  4. Click   Uninstall.
  5. App uninstallation starts after the The command has been sent message appears.



Create and assign jobs

Jobs are templates that include an action that can be applied to devices. Multiple jobs can be applied to devices or groups of devices. Current actions available are:

  • Set audio volume
  • Power off
  • Change input source
  • Lock or unlock screen
  • Turn screen on or off
  • Update Firmware
  • Broadcast Message
  • Broadcast multimedia
  • Install apps
  • Send files
  • Add Wi-fi SSID



Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.


Manager Advanced

MyViewBoard Manager is available for free to Entities, with additional features available with a Manager Advanced add-on subscription.

Additional features include:

  • Broadcasting images and video
  • Device usage reports
  • Action log (record of Manager user actions)
  • Job scheduler
  • Transfer files


Assign Manager Advanced licenses to devices

Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign them to devices in Manager. Each license is for one year - the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7 year subscriptions.



To assign Manager Advanced licenses to devices:

  1. Under All devices, check the box next to the device or devices you want to add to Manager Advanced.
  2. Next, click   to assign the selected device(s) Manager Advanced licenses.


To view Advanced devices only:

  1. Under All devices, click   the toggle button to view only Manager Advanced devices.
  2. Click the toggle button again to switch back to viewing all devices.


To remove Manager Advanced licenses:

  1. Under All devices, click   the toggle button to view only Manager Advanced devices.
  2. Click the check box next to each device you wish to remove from Manager Advanced. Note that this does not remove the device from Manager - it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.
  3. Click the Remove from Advanced devices icon .



Broadcast image or video

To broadcast image or videos to devices (requires Manager Advanced license):

  1. First view Advanced device list by clicking   Advanced devices.
  2. Select the device(s) to broadcast to.
  3. Click   Broadcast and then Multimedia.
  4. Select the media (image or video) and the duration, and click Ok to broadcast.
  5. To end the broadcast, click the red end broadcast icon   .


Files to upload must not exceed the following sizes:

  • Maximum video file size: 300MB
  • Maximum image file size: 30MB


You can find out the gallery of the preinstalled myViewBoard media files for broadcasting here.

Device usage reports

Usage reports can be generated for custom time frames, showing information about device usage time, app usage time, and input sources. This can be displayed graphically in the Manager webapp or exported to an Excel (.xlsx) file.

Access device usage reports by clicking   Reports in the left menu.



Action log

Action log shows the username, time, action performed, affected device(s), and other information for Manager. This can be used to troubleshoot issues and track actions.

Access the action log by clicking Action log in the left menu.



Schedule jobs

Jobs must first be created before being applied to devices.

In the jobs menu, click the plus button to create a new job.



If no schedule is applied to a job, the action will be performed immediately when applied to a device. Jobs can also be planned for a specific time (as a one-off event), or a recurring event. Recurring events can be daily or weekly.

Once the job is created with a schedule, the schedule can be toggled on and off in the job list.




Transfer files

Supported file types (up to 100 MB per file):

  • PDF
  • PowerPoint
  • Excel


Upload files to Manager first before transferring them to devices:

  1. Click Files from the left menu.
  2. Here you can see files that are already uploaded, and the amount of space used.
  3. Click the plus icon to upload a new file from your device. Simply drag and drop or click Choose files.


To transfer files from Manager to devices:

  1. Go to All devices from the left menu, and then click Advanced devices. Device must be online (green circle under status).
  2. Select device(s) by clicking the check box.
  3. Click Files in the toolbar above the device list.
  4. Select the file or files you wish to transfer.




Video overview

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What is myViewBoard Manager? Quick video overview




 

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