myViewBoard Manager
myViewBoard Manager is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices, such as ViewBoard, ViewSonic CDE, and ViewBoard Box.
To access Manager, click the Manager tile after signing into myviewboard.com. Alternatively, first click Entity Management, and then click Manager on the side panel.
Download Manager to devices
- myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE 12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS. In case the app is not found, please download it from myviewboard.com and install it.
- To successfully use remote control features, ensure that TCP Port 443 is open on your network.
- "Allow installation of apps from unknown sources" must be enabled on the IFP/device.
Steps to enable the Install apps from unknown sources setting will vary depending on the IFP model. See the following pages for examples:
- How to install custom apps in the Android module for IFP50 series displays
- How to install APK on CDE6561T?
- Google Play store not found on IFP
If in doubt, your IFP's user manual will most likely contain instructions on installing APK files. If you need further assistance, see if you can find your answers here, or contact your IFP reseller for more details.
Manager web console is available to Entity Admins and Owners after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.
myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.
In case the app is not found, please follow these steps:
- Sign in to myviewboard.com.
- Once signed in, click the Download myViewBoard applications on the top toolbar.
- Click Manager Android APK on the new window to start downloading.
Direct download: https://dl.myviewboard.com/latest?device_management
Add devices to Manager
Once devices are set up and have the myViewBoard Manager app installed, they can be added to an entity and managed remotely from the Manager web app (available to entity admins after signing into myviewboard.com).
On the device to manage:
- Open the app and note the 6-digit PIN displayed.
On myViewBoard Manager web console:
- Click the Add device button
.
- Input the 6-digit PIN you obtained earlier.
- Name the device (optional).
- Add the device to a new or existing group (optional).
- Click Add.
Other methods also allow for adding devices to Manager.
Using a serial number (SN)
On the device to manage:
- Locate the device's SN, whether in the system settings or on the device itself.
On Manager web console:
- Within the Manager web console, click the Add device button
.
- Toggle the popup to Serial number view.
- Input the device's SN.
- Name the device (optional).
- Add the device a new or existing group (optional).
- Click Add.
Using batch enrollment
On the device to manage:
- Option 1: Collect all 6-digit PINs from the devices to be added.
- Option 2: Collect all SNs from the devices to be added.
On Manager web console:
- Within the Manager web console, click the Add device button
.
- Click the
button and download the enrollment spreadsheet template (*.xlsx file type).
- Add all device PINs or SNs to the template.
- Back on the Add device prompt on Manager web console, click Import device list.
- Upload your updated batch enrollment file.
- Click Ok.
Using myViewBoard Companion app
On the device to manage:
- Launch myViewBoard Manager Android app to view a unique QR code.
On Companion app:
- Launch the Companion app, and ensure you are logged in with an entity admin account.
- Tap the QR-reader function
, and scan your device's QR code.
- Input device information as needed.
- Click Submit to add the device to Manager.
Sort devices into groups
Organizing devices into groups allows for more convenient management.
Create a group:
- On the side panel, click
Groups to expand the group dropdown list.
- Below the groups list, click Add a group.
- Input your desired group name.
- Click Create Group.
Add devices to the group:
- On the side panel, click
Groups to expand the group dropdown list.
- Click the group to which you wish to add a device.
- Within the selected group's panel, click the Add to group button
.
- In the popup window, select all devices you wish to add to this group.
- Click Ok.
- The devices should now appear in the device list for this group.
You can also star devices so you can easily find them later in the Starred panel.
Add devices to Starred (favorites):
- On any group list, locate the device you want to add to the starred panel.
- Click the star beside the device name.
- The star icon will turn yellow.
- Click
Starred on the side panel to view starred devices.
Remove devices from a group:
- On the side panel, click
Groups to expand the group dropdown list.
- Click the group from which you wish to remove a device or devices.
- Click the checkbox for all devices you wish to remove.
- At the top bar of this group's panel, click
to remove the device(s) from the group.
Manage devices
myViewBoard Manager displays all your managed devices in a list on the All Devices panel, including options to quickly manage your devices through a remote control.
The right-most panel contains the remote control. Click the checkbox of your desired device to display it.
Remote control contains the following features:
Adjust volume
Power off the device
Restart the device
Change the input source1
Add a Wi-Fi SSID
Schedule a time for automatic firmware updates
Update firmware now
Toggle screen lock2
- Toggle screen on/off
- Allow installation of unknown apps
1Input source alias can be edited from the Change input source popup.
2Screen lock functionality within the Manager remote control differs from the embedded Screen Lock app on a device. Whereas the embedded Screen Lock app requires a password to reinitiate interactivity with the ViewBoard, Manager screen lock blocks device users from interacting with the screen. Only after the IT Admin unlocks the screen will the user be able to interact with the screen again.
Remote control also displays the following features for devices with a Manager Advanced license:
Remote desktop launcher: Remotely control a device from a pop-up launched from the Manager console.
Schedule startup & shutdown: Schedule a daily or weekly startup and shutdown time for a device.
ViewBoard settings lock: Create a passcode required to access the settings of a ViewBoard device.
A device info view is also available at any time:
- Click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
- A Device Info side panel will appear.
Alternatively, a more detailed device info view is available.
- Double-click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
- A Device Info panel will open.
- You can complete the following from this view:
- Edit the device name and tag.
- Edit the device's group.
- Add and edit notes.
- View device info.
- View device statistics.
- Install and delete apps on the device.
- View OS info.
- Access the remote control for this device.
- Factory reset
the device.
Broadcast messages to devices
Broadcast Messages and Multimedia to devices from within the Manager console. A Manager Advanced license is required to broadcast multimedia or playlists.
The following features are offered for broadcasting to basic Manager devices:
- Send text messages to devices that appear at the top of devices.
- Send urgent messages to devices. These broadcasts take up the entirety of a screen and can only be terminated by the Manager user.
Have the option to accompany the message with a siren sound. - Set the duration of the broadcast.
- Set whether the device user can terminate the broadcast.
(If left unchecked, the device user can tap the screen to end the broadcast.) - Stop broadcasting.
Along with the above functionality, the following features are offered for broadcasting to Manager Advanced devices:
- Broadcast images to devices.
- Broadcast videos to devices.
- Broadcast a playlist to devices, allowing you to send a slideshow of media, perfect for a series of announcements.
To learn more, visit the broadcast page for detailed broadcast creation steps and more.
Install apps to devices
- Click
Resources and then
Apps on the side panel.
- Click
.
- Upload all APK files from your local drive you wish to add to Manager.
- Go to the
All Devices panel and select the devices you wish to install apps on.
- Click the Apps button
on the top toolbar.
- Click Install.
- In the popup, select all apps you wish to install and click Ok.
- App installation will begin after the The command has been sent message appears.
To uninstall apps:
- On the
All Devices panel, select one or more devices on the list.
- Click the Apps button
on the top toolbar.
- Click Uninstall.
- In the popup, select all apps you wish to uninstall and click Ok.
- Uninstallation will begin after the The command has been sent message appears.
Create and assign jobs
Jobs are predetermined actions that can be applied immediately or scheduled to devices. Multiple jobs can be applied to devices or groups of devices. These are the actions currently available:
- Set audio volume
- Power off
- Change input source
- Screen lock/unlock
- Screen on/off
- Update firmware
- Broadcast message
- Broadcast multimedia
- Broadcast playlist
- Install apps
- Send files
- Add Wi-Fi SSID
- Allow installation of unknown apps
- Forbid installation of unknown apps
Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.
Backup and restore
The backup and restore function allows you to create restoration points, either manually or on a schedule, from which you can restore the state of Manager to these saved backups.
The free version of Manager only allows for 1 restoration point, while Manager Advanced offers up to 10 restoration points.
To create a backup:
- Click the settings button
at the top-right corner of Manager console.
- Click Backup and Restore
.
- Method 1: Scheduling
- Toggle the Scheduling switch and then click Edit.
- Set the schedule at which the system will automatically backup.
- Click Ok.
- Method 2: Create a restoration point
- Click the Create a restore point button.
- Confirm you want to manually create a restoration point by clicking Yes.
To restore Manager to a previous state:
- Open the settings menu and click Backup and Restore.
- Under Date and Time, locate the restoration point to which you wish to revert.
- Click the restore button
.
- Confirm you want to restore the system to this backup point by clicking Yes.
Locking a restoration point:
- Under Date and Time, click the lock button
.
- This restoration point now cannot be overwritten.
API integration
With Manager's API integration, IT Admin can connect to existing 3rd-party platforms via RESTful web services. Actions such as Broadcast message and Get device statistics can thus be triggered with REST commands.
Generate and access API keys:
- Click the settings button
at the top-right corner of Manager console.
- Click the API Keys button
.
- Take note of your Entity ID, which is required to execute REST commands.
- Click the Add API Key button to generate a unique authentication key.
- Copy this authentication key and keep it safe. This is the only time it will be shared.
You are now ready to execute REST commands via your 3rd-party web service.
Note: While on the API Keys popup window, click to access the myViewBoard Open API Doc, which will introduce the formatting and execution instructions to perform REST commands.
ViewBoard Box
Manager supports a variety of interactive displays using RS232 via a ViewBoard Box. Connect your display and ViewBoard Box by RS232 cable and then select the brand and model from Manager to control it.
On the Manager console, simplified controls are available to take the following actions on these devices:
- Adjust volume
- Power device on
- Power device off
- Change input source
- Freeze actions the display via ViewBoard Box
The following list outlines ViewBoard Box RS232 supported devices.
Brand | Model | |||||||
---|---|---|---|---|---|---|---|---|
ViewSonic Projector | LS900WU | PA503S | PA503X | PA503W | LS600W | LS500W | LS500WH | LS550W |
LS550WH | PG701WU | PS600X | PS600W | PG707X | PG707W | PG706HD | PG706WU | |
LS625W | LS625X | LS831WU | LS750WU | LS850WU | LS860WU | LS900WU | LS920WU | |
LS921WU | PX701HD | PX701HDH | PS501X | PS501W | PG603X | PG603W | PG800X | |
PG800W | PG800HD | Pro8530HDL | Pro8800WUL | Pro9510L | Pro9520WL | Pro9530HDL | Pro9800WUL | |
PX701-4K | PX703HD | PX703HDH | PX706HD | PX748-4K | ||||
Sharp | PN-C805B | PN-C705B | PN-C605B | PN-L803C | ||||
Newline | TRUTOUCH RS Series | |||||||
Promethean | Nickel | Titanium Pro | Cobalt | Titanium | ||||
Prowise | Touchscreen Ten | Touchscreen One | ||||||
SMART | MX (V2) | MX | GX | 7000R | 7000R Pro | 6000S | 6000S Pro | 6000 |
6000 Pro | 7000 | 7000 Pro | MX100 | |||||
Infocus | INF6500 | INF7500 | INF8600 | INF9800 | ||||
Clevertouch | Interactive Panel | |||||||
EPSON Powerlite projectors | L200SX | L200SX | L630SU | L635SU | 720 | 725W | 750F | 755F |
E20 | X49 | 535W | W49 | 118 | 119W | 800F | 805F | |
685W | 982W | 992F | U50 | 1288 | W70 | W75 | 2065 | |
2250U | L200X | L200W | L250F | L255F | L520W | L520U | L530U | |
L630U | L730U | L735U | L785W | L1795F | ||||
EPSON BrightLink projectors | 425Wi | 725Wi | 735Fi | 1480Fi | 1485Fi | |||
EPSON EB Series projectors | PU1006W | PU1007B | PU1007W | PU1008B | PU1008W | PU2010B | PU2010W | |
EPSON Pro projectors | L1500UH | L1505UH | 1715UH | L1750UH | L1755UH | L20000U/L20002U/L30000U/L30002U | ||
BenQ | RE6501 | RE7501 | RE8601 | RE9801 | RP6502 | RP7502 | RP8602 | |
CTOUCH | Laser NOVA | Laser SKY | RIVA | Leddura 2Share | Leddura 2Meet |
Manager Advanced
To learn more about Manager Advanced features, view the Manager Advanced page.
Feature | Manager basic | Manager Advanced |
---|---|---|
ViewSonic device enrollment: ViewBoards, CDEs & ViewBoard Box |
Unlimited | Unlimited |
Create device groups | ✓ | ✓ |
View device information | ✓ | ✓ |
Remote firmware update | ✓ | ✓ |
Firmware update from a local drive | ✗ | ✓ |
Cloud storage | 1GB | 15GB |
System restoration points | 1 point | 10 points |
Application management | ✓ | ✓ |
Remote commands (e.g. power off, adjust volume, change input) |
✓ | ✓ |
Remote desktop | ✗ | ✓ |
Wi-Fi SSID setup | ✓ | ✓ |
Allow installation of unknown apps | ✓ | ✓ |
Remote factory reset | ✓ | ✓ |
Startup and shutdown scheduling | ✗ | ✓ |
ViewBoard settings lock | ✗ | ✓ |
API integration | ✓ | ✓ |
Broadcast messages | ✓ | ✓ |
Broadcast multimedia | ✗ | ✓ |
Broadcast playlists | ✗ | ✓ |
Broadcast web pages | ✗ | ✓ |
Jobs scheduling | ✗ | ✓ |
File transfer (docs & multimedia) | ✗ | ✓ |
Apps management | ✗ | ✓ |
User permissions management | ✗ | ✓ |
Device usage reports | ✗ | ✓ |
Users action log | ✗ | ✓ |
myViewBoard SCALE-UP configuration | ✗ | ✓ |
Device profile settings deployment | ✗ | ✓ |
How to acquire Manager Advanced licenses
For users who already have access to basic Manager features, access a Manager Advanced sign-up form within the Manager console.
To sign up, navigate to the Manager Advanced page through the left-side panel. Then, click the Get Free Trial button to open the form. Your entity information will be pre-filled — simply fill out the remaining required fields and send the request.
For users who have already completed a free trial, you may use the same form on the Manager console to send a purchase request in the same manner described above.
For users with an established Entity account, you may also contact a ViewSonic representative via our contact form. Under I'd like to..., select Request Manager Advanced free trial. Alternatively, you can reach out to your established ViewSonic representative or Certified MSP.
If your organization has not yet signed up for an Entity account, find out more about the Entity sign-up process.
Assign Manager Advanced licenses to devices
Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices within Manager. A license is purchased for a minimum of one year — the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7-year subscriptions.
To assign Manager Advanced licenses to devices:
- On the
All Devices panel, check the box next to the device or devices you want to add to Manager Advanced.
- Next, click
to assign Manager Advanced licenses to the selected devices.
To view Advanced devices only:
- On
All Devices, click
to toggle the view to only Manager Advanced devices.
- Click the toggle button again to switch back to the all devices view.
- If you want to execute an Advanced device action, simply check the box of your desired device with an Advanced license. All Advanced functions will become available once an Advanced licensed device is selected. In other words, you do not need to toggle the Advanced device list on to view Advanced device actions.
- However, if you select an Advanced device and a standard device, be aware any Advanced feature commands executed will only affect the device with an Advanced license.
To remove Manager Advanced licenses:
- Go to the
All Devices panel.
- Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking.
- Click the checkbox next to each device you wish to remove from Manager Advanced.
(Note: This does not remove the device from Manager — it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.) - Click the Remove from Advanced devices icon
.
Broadcast an image, video, or playlist
To broadcast image or video to devices:
- Go to the
All Devices panel.
- Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking.
- Select the devices to broadcast to.
- Click Broadcast
and then Multimedia.
- Select desired media (image or video).
- Select the duration of the broadcast.
- (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
- Click Ok to broadcast.
To broadcast a playlist to devices:
- Go to the
All Devices panel.
- Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking.
- Select the devices to broadcast to.
- Click the Broadcast
button and then Playlist.
- Select your desired playlist.
- Select the duration of the broadcast.
- (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
- Click Ok to broadcast.
To broadcast a web page to devices:
- Go to the
All Devices panel.
- Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking.
- Select the devices to broadcast to.
- Click the Broadcast
button and then Web Page.
- Input your desired URL.
- Select the duration of the broadcast.
- (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
- Click OK to broadcast.
Broadcasting a YouTube video page is possible with the Broadcast Web Page feature. However, make sure to the URL follows this format:
- https://www.youtube.com/embed/[video ID]?autoplay=1
- where video ID = the ID found in a YouTube video's URL following v=
To learn more, view the Broadcast page.
To stop broadcasting:
- Select the device to update.
- In the toolbar above the device list, click End Broadcasting
.
Device usage reports
Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the Reports panel or can be exported to an Excel file (.xlsx).
Access device usage reports by clicking Reports in the left menu.
Action log
Schedule jobs
Available to Advanced license devices, jobs are predetermined actions that can be applied immediately or scheduled to be sent to devices. Once a job is created, multiple jobs can be applied to devices or groups of devices at once.
- Set audio volume
- Power off
- Change input source
- Screen lock/unlock
- Screen on/off
- Update firmware
- Broadcast message
- Broadcast multimedia
- Broadcast playlist
- Install apps
- Send files
- Add Wi-Fi SSID
- Allow installation of unknown apps
- Forbid installation of unknown apps
Jobs must first be created before being applied to devices:
- Go to the jobs page by clicking
Jobs.
- In the live jobs list, click
to create a new job.
- Input a name for this job so that it is easily identifiable for future reuse.
- Select a job type.
- All jobs are commands that can be sent via the Manager remote control or via other features. Review relevant wiki page sections for more information.
- Complete the necessary extra steps for this given job type.
- Set scheduling to your preferred option.
- (Optional) Add notes so this job is easily identifiable for future reuse.
- Click OK.
Setting a job's schedule:
- When creating a job, you will have the following options:
- None: No schedule will be set for this job. Additionally, no devices can be added to this job.
- One time: This job will be scheduled for a specified date and time. It will only run one time on any added devices.
Indicated bynext to the switch under the Scheduling column.
- Recurring: This job will be scheduled to run at a specified time of day recurring either daily or weekly and ending never or on a specified date.
Indicated bynext to the switch under the Scheduling column.
- Daily: The job will run at a specified time of day seven days a week until a specified end date.
- Weekly: The job will run at a specified time of day on specified days of the week until a specified end date.
- Start Date: Select the date when the job will begin running.
- End Date: Select the date when the final job will be run.
- By default, a job's schedule will not begin running because no devices are assigned to it.
Assigning devices to a scheduled job:
- After creating a job with a schedule, make sure to leave the scheduling toggle in the OFF position
.
- Click the row of the desired job. The Detail panel on the right will now display this job's configurations.
- In this right-side panel, next to Device, click
.
- In the Assign Job to Devices pop-up, check the box for all devices to which you want to assign this job.
Optional: Toggle to the Group view to assign this job to a previously created group. - Once all desired devices are selected, click OK.
- In the Detail panel, you should now see all assigned devices under Device (see clip below).
- Switch the scheduling toggle to the ON position
.
- Devices added to this job will now follow the pre-configured schedule for when this job will run.
Remove devices from scheduled job:
- On the desired job, make sure to leave the scheduling toggle in the OFF position
.
- Click the row of this job. The Detail panel on the right will now display this job's configurations.
- In this right-side panel, under Device, check the box for the device(s) you wish to remove.
- Click
.
- Click Yes, I'm sure to confirm removal of the device.
- In the Detail panel, you should no longer see the deleted device under Device (see clip below).
To run a job immediately on one or more devices, no matter how the job is configured on the Jobs list, you can do so on a device list.
- Go to the
All Devices panel.
- Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking.
- Check the boxes for all devices on which you want to run your desired jobs.
- Click
on the main toolbar.
- Check the boxes for all jobs you wish to run on your selected devices.
- Click OK.
- Await a response.
Transfer files
Transfer files to devices from Manager by first uploading devices and then sending them from a device list.
General file types: | All non-media and non-app file types |
---|---|
Media file types: |
|
File size limitations: |
|
Upload files to Manager first before transferring them to devices:
- Click
Resource and then
Files on the side panel.
- On loading, you will see files previously uploaded and the amount of space used so far.
- Click
to upload a new file from your device. Simply drag and drop or click Choose files.
Note: Any images or videos uploaded are available to be included in a playlist.
To transfer files from Manager to devices:
- Go to the
All Devices panel.
- Locate your desired Advanced devices.
Option: Filter to an Advanced device-only view by clicking.
- Check that the device is online (indicated by a green circle under Status).
- Click the checkbox for the devices to which you wish to send the file(s).
- Click the File button
in the toolbar above the device list.
- Select the file(s) you wish to transfer and then click Ok.
Note: Max. total storage on Manager is 15GB.
To locate files in your ViewBoard:
- Go to the device's homepage.
- Locate the Folders icon within the app tray and tap it.
- Locate the Local storage folder and tap it.
- Locate the Downloads folder and tap it.
- Here, you will find the transferred file.
Create a playlist
To create a playlist:
- On the side panel click
Resource and then
Playlist.
- Click New playlist and input the playlist's name.
- Click
.
- On the Media repository files tab select all media that will compose your playlist, and click Ok.
This playlist will now be available to send to devices using the broadcast feature.
Add media to a playlist from the Media page:
- On the side panel click
Resource and then
Media.
- On your desired piece of media, click the more button
and then
Add to playlist.
- Check the box(es) of the playlists to which you want to add this media.
Have the option to create a playlist from within the same prompt.
Editing a playlist:
- Within the
Playlist drop-down menu on the left-side panel, click your desired playlist.
- Just as when creating a new playlist, click
to add more media.
- For other options, check the box for the desired file you want to edit:
- Click
and drag up or down to reorder the selected file's position in the playlist.
- Click
to remove the file from the playlist.
- Click
- Click the edit button
to change the duration of a file.
Have the option to display videos only once or for a custom period of time. - Click
next to the playlist title to rename the title or delete the entire playlist.
Permissions
On the Permissions panel, manage the actions other admin users can take within Manager. You can also select the device groups to which you wish to limit a user's permissions.
Schedule startup & shutdown
Remote Desktop
Video overview
Introducing myViewBoard Manager.
Access and become familiar with the Manager console.
Learn how to enroll devices into Manager.
Learn the basics of device management within Manager.
Learn More
Access online resources to learn more about myViewBoard.
Security and Policy
Find out about myViewBoard secure connections.
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