Difference between revisions of "MyViewBoard Manager"

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'''Manager web console''' is available to <u>Entity Admins and Owners</u> after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.
 
'''Manager web console''' is available to <u>Entity Admins and Owners</u> after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.
  
myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE 12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.<br>
+
myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.<br>
 
In case the app is not found, please follow these steps:
 
In case the app is not found, please follow these steps:
  

Revision as of 17:04, 10 August 2022

Manager logo.svg
myViewBoard Manager
Manager logo.svg

myViewBoard Manager is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices, such as ViewBoard, ViewSonic CDE, and ViewBoard Box.

To access Manager, click the Manager tile after signing into myviewboard.com. Alternatively, first click Entity Management, and then click Manager on the side panel.

Note that this option is only available for users signed in using an Entity Admin or Owner account, typically used by school principals and IT directors.
To learn more about Manager Advanced features, view the Manager Advanced page.


Download Manager to devices

System requirements

System requirements
  • myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE 12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS. In case the app is not found, please download it from myviewboard.com and install it.
  • To successfully use remote control features, ensure that TCP Port 443 is open on your network.
  • "Allow installation of apps from unknown sources" must be enabled on the IFP/device.


Enable installation of apps from unknown sources on IFPs

Steps to enable the Install apps from unknown sources setting will vary depending on the IFP model. See the following pages for examples:

If in doubt, your IFP's user manual will most likely contain instructions on installing APK files. If you need further assistance, see if you can find your answers here, or contact your IFP reseller for more details.


Manager web console is available to Entity Admins and Owners after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.

myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.
In case the app is not found, please follow these steps:

  1. Sign in to myviewboard.com.
  2. Once signed in, click the Download myViewBoard applications on the top toolbar.
  3. Click Manager Android APK on the new window to start downloading.

Direct download: https://dl.myviewboard.com/latest?device_management


For more information on how to download myViewBoard applications visit the Download wiki page.

Add devices to Manager

Once devices are set up and have the myViewBoard Manager app installed, they can be added to an entity and managed remotely from the Manager web app (available to entity admins after signing into myviewboard.com).

On the device to manage:

  1. Open the app and note the 6-digit PIN displayed.

On myViewBoard Manager web console:

  1. Click the Add device button ManagerAddNewPlaylist.svg.
  2. Input the 6-digit PIN you obtained earlier.
  3. Name the device (optional).
  4. Add the device to a new or existing group (optional).
  5. Click Add.


Other methods also allow for adding devices to Manager.

Using a serial number (SN)
On the device to manage:

  1. Locate the device's SN, whether in the system settings or on the device itself.


On Manager web console:

  1. Within the Manager web console, click the Add device button ManagerAddNewPlaylist.svg.
  2. Toggle the popup to Serial number view.
  3. Input the device's SN.
  4. Name the device (optional).
  5. Add the device a new or existing group (optional).
  6. Click Add.


Using batch enrollment
On the device to manage:

  • Option 1: Collect all 6-digit PINs from the devices to be added.
  • Option 2: Collect all SNs from the devices to be added.

On Manager web console:

  1. Within the Manager web console, click the Add device button ManagerAddNewPlaylist.svg.
  2. Click the Question.png button and download the enrollment spreadsheet template (*.xlsx file type).
  3. Add all device PINs or SNs to the template.
  4. Back on the Add device prompt on Manager web console, click Import device list.
  5. Upload your updated batch enrollment file.
  6. Click Ok.


Using myViewBoard Companion app
On the device to manage:

  • Launch myViewBoard Manager Android app to view a unique QR code.

On Companion app:

  1. Launch the Companion app, and ensure you are logged in with an entity admin account.
  2. Tap the QR-reader function CompanionQRCode.svg, and scan your device's QR code.
  3. Input device information as needed.
  4. Click Submit to add the device to Manager.

Sort devices into groups

Organizing devices into groups allows for more convenient management.

Create a group:

  1. On the side panel, click MVB M groups.svg Groups to expand the group dropdown list.
  2. Below the groups list, click Add a group.
  3. Input your desired group name.
  4. Click Create Group.


Add devices to the group:

  1. On the side panel, click MVB M groups.svg Groups to expand the group dropdown list.
  2. Click the group to which you wish to add a device.
  3. Within the selected group's panel, click the Add to group button ManagerAddNewPlaylist.svg.
  4. In the popup window, select all devices you wish to add to this group.
  5. Click Ok.
  6. The devices should now appear in the device list for this group.


You can also star devices so you can easily find them later in the Starred panel.


Add devices to Starred (favorites):

  1. On any group list, locate the device you want to add to the starred panel.
  2. Click the star beside the device name.
  3. The star icon will turn yellow.
  4. Click MVB M starred.svg Starred on the side panel to view starred devices.


Remove devices from a group:

  1. On the side panel, click MVB M groups.svg Groups to expand the group dropdown list.
  2. Click the group from which you wish to remove a device or devices.
  3. Click the checkbox for all devices you wish to remove.
  4. At the top bar of this group's panel, click link to remove the device(s) from the group.

Manage devices

myViewBoard Manager displays all your managed devices in a list on the MVB M all devices.svg All Devices panel, including options to quickly manage your devices through a remote control.

The right-most panel contains the remote control. Click the checkbox of your desired device to display it.

Remote control contains the following features:

MVBM sound.svg Adjust volume
MVB M power-off.svg Power off the device
MVB M restart.svg Restart the device
MVB M source select.svg Change the input source*
MVB M wifi.svg Add a Wi-Fi SSID
MVB M auto firmware update.svg Schedule a time for automatic firmware updates
MVB M firmware update.svg Update firmware now
MVB M unlocked.svg Toggle screen lock
Toggle screen on/off
Allow installation of unknown apps

*Note: Input source alias can be edited from the Change input source popup.


Remote control also displays the following features for devices with a Manager Advanced license:

MVB M remote desktop.svg Remote desktop launcher
MVB M startup-shutdown.svg Schedule startup & shutdown
ViewBoard settings lock



A device info view is also available at any time:

  1. Click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
  2. A Device Info side panel will appear.


Alternatively, a more detailed device info view is available.

  1. Double-click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
  2. A Device Info panel will open.
  3. You can complete the following from this view:
    • Edit the device name and tag.
    • Edit the device's group.
    • Add and edit notes.
    • View device info.
    • View device statistics.
    • Install and delete apps on the device.
    • View OS info.
    • Access the remote control for this device.
    • Factory reset Manager factory reset btn.svg the device.


Broadcast messages to devices

Broadcast Messages and Multimedia to devices from within the Manager console. A Manager Advanced license is required to broadcast multimedia or playlists.

The following features are offered for broadcasting to basic Manager devices:

  • Send text messages to devices that appear at the top of devices.
  • Send urgent messages to devices. These broadcasts take up the entirety of a screen and can only be terminated by the Manager user.
    Have the option to accompany the message with a siren sound.
  • Set the duration of the broadcast.
  • Set whether the device user can terminate the broadcast.
    (If left unchecked, the device user can tap the screen to end the broadcast.)
  • Stop broadcasting.

Along with the above functionality, the following features are offered for broadcasting to Manager Advanced devices:

  • Broadcast images to devices.
  • Broadcast videos to devices.
  • Broadcast a playlist to devices, allowing you to send a slideshow of media, perfect for a series of announcements.

To learn more, visit the broadcast page for detailed broadcast creation steps and more.

Install apps to devices

  1. Click MVB M resource.svg Resources and then MVB M apps.svg Apps on the side panel.
  2. Click MVB M add.svg.
  3. Upload all APK files from your local drive you wish to add to Manager.
  4. Go to the MVB M all devices.svg All Devices panel and select the devices you wish to install apps on.
  5. Click the Apps button MVB M apps.svg on the top toolbar.
  6. Click Install.
  7. In the popup, select all apps you wish to install and click Ok.
  8. App installation will begin after the The command has been sent message appears.


To uninstall apps:

  1. On the MVB M all devices.svg All Devices panel, select one or more devices on the list.
  2. Click the Apps button MVB M apps.svg on the top toolbar.
  3. Click Uninstall.
  4. In the popup, select all apps you wish to uninstall and click Ok.
  5. Uninstallation will begin after the The command has been sent message appears.


Create and assign jobs

Jobs are predetermined actions that can be applied immediately or scheduled to devices. Multiple jobs can be applied to devices or groups of devices. These are the actions currently available:

  • Set audio volume
  • Power off
  • Change input source
  • Screen lock/unlock
  • Screen on/off
  • Update firmware
  • Broadcast message
  • Broadcast multimedia
  • Broadcast playlist
  • Install apps
  • Send files
  • Add Wi-Fi SSID
  • Allow installation of unknown apps
  • Forbid installation of unknown apps



Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.

Backup and restore

The backup and restore function allows you to create restoration points, either manually or on a schedule, from which you can restore the state of Manager to these saved backups.

The free version of Manager only allows for 1 restoration point, while Manager Advanced offers up to 10 restoration points.

To create a backup:

  1. Click the settings button ClassroomSetting232434234.svg at the top-right corner of Manager console.
  2. Click Backup and Restore ManagerRestore.svg.
  3. Method 1: Scheduling
    1. Toggle the Scheduling switch and then click Edit.
    2. Set the schedule at which the system will automatically backup.
    3. Click Ok.
  4. Method 2: Create a restoration point
    1. Click the Create a restore point button.
    2. Confirm you want to manually create a restoration point by clicking Yes.


To restore Manager to a previous state:

  1. Open the settings menu and click Backup and Restore.
  2. Under Date and Time, locate the restoration point to which you wish to revert.
  3. Click the restore button ManagerRestore.svg.
  4. Confirm you want to restore the system to this backup point by clicking Yes.


Locking a restoration point:

  1. Under Date and Time, click the lock button MVB M Lock.svg.
  2. This restoration point now cannot be overwritten.


API integration

With Manager's API integration, IT Admin can connect to existing 3rd-party platforms via RESTful web services. Actions such as Broadcast message and Get device statistics can thus be triggered with REST commands.

Generate and access API keys:

  1. Click the settings button ClassroomSetting232434234.svg at the top-right corner of Manager console.
  2. Click the API Keys button ManagerAPIKeysIcon.svg.
  3. Take note of your Entity ID, which is required to execute REST commands.
  4. Click the Add API Key button to generate a unique authentication key.
  5. Copy this authentication key and keep it safe. This is the only time it will be shared.

You are now ready to execute REST commands via your 3rd-party web service.



Note: While on the API Keys popup window, click ManagerAPIKeysDocButton QuestionMark.svg to access the myViewBoard Open API Doc, which will introduce the formatting and execution instructions to perform REST commands.

ViewBoard Box

Manager supports a variety of interactive displays using RS232 via a ViewBoard Box. Connect your display and ViewBoard Box by RS232 cable and then select the brand and model from Manager to control it.

On the Manager console, simplified controls are available to take the following actions on these devices:

  • Adjust volume
  • Power device on
  • Power device off
  • Change input source
  • Freeze actions the display via ViewBoard Box

RS232 supported devices

RS232 supported devices

The following list outlines ViewBoard Box RS232 supported devices.

Brand Model
ViewSonic Projector LS900WU PA503S PA503X PA503W LS600W LS500W LS500WH LS550W
LS550WH PG701WU PS600X PS600W PG707X PG707W PG706HD PG706WU
LS625W LS625X LS831WU LS750WU LS850WU LS860WU LS900WU LS920WU
LS921WU PX701HD PX701HDH PS501X PS501W PG603X PG603W PG800X
PG800W PG800HD Pro8530HDL Pro8800WUL Pro9510L Pro9520WL Pro9530HDL Pro9800WUL
PX701-4K PX703HD PX703HDH PX706HD PX748-4K
Sharp PN-C805B PN-C705B PN-C605B PN-L803C
Newline TRUTOUCH RS Series
Promethean Nickel Titanium Pro Cobalt Titanium
Prowise Touchscreen Ten Touchscreen One
SMART MX (V2) MX GX 7000R 7000R Pro 6000S 6000S Pro 6000
6000 Pro 7000 7000 Pro MX100
Infocus INF6500 INF7500 INF8600 INF9800
Clevertouch Interactive Panel
EPSON Powerlite projectors L200SX L200SX L630SU L635SU 720 725W 750F 755F
E20 X49 535W W49 118 119W 800F 805F
685W 982W 992F U50 1288 W70 W75 2065
2250U L200X L200W L250F L255F L520W L520U L530U
L630U L730U L735U L785W L1795F
EPSON BrightLink projectors 425Wi 725Wi 735Fi 1480Fi 1485Fi
EPSON EB Series projectors PU1006W PU1007B PU1007W PU1008B PU1008W PU2010B PU2010W
EPSON Pro projectors L1500UH L1505UH 1715UH L1750UH L1755UH L20000U/L20002U/L30000U/L30002U
BenQ RE6501 RE7501 RE8601 RE9801 RP6502 RP7502 RP8602
CTOUCH Laser NOVA Laser SKY RIVA Leddura 2Share Leddura 2Meet


Manager Advanced

myViewBoard Manager is available for free to Entities, with additional features available with a Manager Advanced subscription.

To learn more about Manager Advanced features, view the Manager Advanced page.

Feature comparison: Free Manager vs. Manager Advanced

Feature comparison: Free Manager vs. Manager Advanced
Manager vs. Manager Advanced features comparison table
Feature Manager basic Manager Advanced
ViewSonic device enrollment:
ViewBoards, CDEs & ViewBoard Box
Unlimited Unlimited
Create device groups 🗸 🗸
View device information 🗸 🗸
Remote firmware update 🗸 🗸
Firmware update from a local drive - 🗸
Cloud storage 1GB 15GB
System restoration points 1 point 15 points
Application management 🗸 🗸
Remote commands (e.g. power off,
adjust volume, change input)
🗸 🗸
Remote desktop - 🗸
Wi-Fi SSID setup 🗸 🗸
Allow installation of unknown apps 🗸 🗸
Remote factory reset 🗸 🗸
Startup and shutdown scheduling - 🗸
ViewBoard settings lock - 🗸
API integration 🗸 🗸
Broadcast messages 🗸 🗸
Broadcast multimedia - 🗸
Broadcast playlists - 🗸
Jobs scheduling - 🗸
File transfer (docs & multimedia) - 🗸
User permissions management - 🗸
Device usage reports - 🗸
Users action log - 🗸
myViewBoard SCALE-UP configuration - 🗸
Device profile settings deployment - 🗸

How to acquire Manager Advanced licenses

For users who already have access to basic Manager features, access a Manager Advanced sign-up form within the Manager console.

To sign up, navigate to the Manager advanced devices signup button.svg Manager Advanced page through the left-side panel. Then, click the Get Free Trial button to open the form. Your entity information will be pre-filled — simply fill out the remaining required fields and send the request.

For users who have already completed a free trial, you may use the same form on the Manager console to send a purchase request in the same manner described above.

For users with an established Entity account, you may also contact a ViewSonic representative via our contact form. Under I'd like to..., select Request Manager Advanced free trial. Alternatively, you can reach out to your established ViewSonic representative or Certified MSP.

If your organization has not yet signed up for an Entity account, find out more about the Entity sign-up process.

Assign Manager Advanced licenses to devices

Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices within Manager. A license is purchased for a minimum of one year — the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7-year subscriptions.



To assign Manager Advanced licenses to devices:

  1. On the MVB M all devices.svg All Devices panel, check the box next to the device or devices you want to add to Manager Advanced.
  2. Next, click MVB M advanced license.svg to assign Manager Advanced licenses to the selected devices.


To view Advanced devices only:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the toggle button again to switch back to the all devices view.


To remove Manager Advanced licenses:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the checkbox next to each device you wish to remove from Manager Advanced.
    (Note: This does not remove the device from Manager — it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.)
  3. Click the Remove from Advanced devices icon MVB M remove advanced.svg.

Broadcast an image, video, or playlist

To broadcast image or video to devices:

  1. First, view the Advanced device list by toggling the Advanced devices button Manager basic-advanced toggle all device.svg.
  2. Select the devices to broadcast to.
  3. Click Broadcast Link= and then Multimedia.
  4. Select desired media (image or video).
  5. Select the duration of the broadcast.
  6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
  7. Click Ok to broadcast.


To broadcast a playlist to devices:

  1. View the Advanced devices list by toggling the Advanced devices button Manager basic-advanced toggle all device.svg.
  2. Select the devices to broadcast to.
  3. Click the Broadcast MVB M broadcasting.svg button and then Playlist.
  4. Select your desired playlist.
  5. Select the duration of the broadcast.
  6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
  7. Click Ok to broadcast.


To stop broadcasting:

  1. Select the device to update.
  2. In the toolbar above the device list, click Stop Broadcasting Manager StopBroadcasting.svg.


Device usage reports

Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the Reports panel or can be exported to an Excel file (.xlsx).

Access device usage reports by clicking Sharp-bar-chart`.svg Reports in the left menu.


Action log

Schedule jobs

Available to Advanced license devices, jobs are predetermined actions that can be applied immediately or scheduled to be sent to devices. Once a job is created, multiple jobs can be applied to devices or groups of devices at once.

Jobs list
  • Set audio volume
  • Power off
  • Change input source
  • Screen lock/unlock
  • Screen on/off
  • Update firmware
  • Broadcast message
  • Broadcast multimedia
  • Broadcast playlist
  • Install apps
  • Send files
  • Add Wi-Fi SSID
  • Allow installation of unknown apps
  • Forbid installation of unknown apps


Jobs must first be created before being applied to devices:

  1. Go to the jobs page by clicking Jobs.svgJobs.
  2. In the live jobs list, click ManagerAddNewPlaylist.svg to create a new job.
  3. Input a name for this job so that it is easily identifiable for future reuse.
  4. Select a job type.
    • All jobs are commands that can be sent via the Manager remote control or via other features. Review relevant wiki page sections for more information.
    • Complete the necessary extra steps for this given job type.
  5. Set scheduling to your preferred option.
  6. (Optional) Add notes so this job is easily identifiable for future reuse.
  7. Click OK.


  • If no scheduling is applied to a job, the action will run immediately when applied to a device from a device list.
  • Jobs can also be scheduled for a specific time as a one-off event or a recurring event. Recurring events can be scheduled daily or weekly.
  • If a job is created with scheduling, its scheduling can be toggled on and off in the jobs list. (See image below.)
  • If a job is created with scheduling, the scheduling toggle must be switched on MVB M switch.svg to be able to run this specific job from a device list.
    • If a job's scheduling displays Manager adv one-time job.svg, it is a one-time job (will run once at a scheduled time).
    • If a job's scheduling displays Manager adv recurring job.svg, it is a recurring job (will run at a scheduled daily/weekly time).
    • If no toggle appears under the scheduling column, when this job is run from a device list, the job will be executed immediately.


  1. On the MVB M all devices.svg All Devices panel, click Manager basic-advanced toggle all device.svg to view only Manager Advanced devices.
  2. Check the boxes for all devices on which you want to run your desired jobs.
  3. Click Jobs.svg on the main toolbar.
  4. Check the boxes for all jobs you wish to run on your selected devices.
  5. Click OK.
  6. Await a response.


Transfer files

Transfer files to devices from Manager by first uploading devices and then sending them from a device list.

General file types: All non-media and non-app file types
Media file types:
  • .mp4
  • .jpg
  • .png
File size limitations:
  • Video: 300MB
  • Image: 30MB
  • Other files: 100MB

Upload files to Manager first before transferring them to devices:

  1. Click MVB M resource.svg Resource and then MVB M files.svg Files on the side panel.
  2. On loading, you will see files previously uploaded and the amount of space used so far.
  3. Click MVB M add.svg to upload a new file from your device. Simply drag and drop or click Choose files.

Note: Any images or videos uploaded are available to be included in a playlist.


To transfer files from Manager to devices:

  1. On the MVB M all devices.svg All Devices panel, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Check that the device is online (indicated by a green circle under Status).
  3. Click the checkbox for the devices to which you wish to send the file(s).
  4. Click the File button MVB M files.svg in the toolbar above the device list.
  5. Select the file(s) you wish to transfer and then click Ok.

Note: Max. total storage on Manager is 15GB.


Create a playlist

To create a playlist:

  1. On the side panel click MVB M resource.svg Resource and then ManagerPlaylistMenu.svg Playlist.
  2. Click New playlist and input the playlist's name.
  3. Click ManagerAddNewPlaylist.svg.
  4. On the Media repository files tab select all media that will compose your playlist, and click Ok.

This playlist will now be available to send to devices using the broadcast feature.


Add media to a playlist from the Media page:

  1. On the side panel click MVB M resource.svg Resource and then Manager media icon.svg Media.
  2. On your desired piece of media, click the more button MVB M more.svg and then ManagerAddNewPlaylist.svg Add to playlist.
  3. Check the box(es) of the playlists to which you want to add this media.
    Have the option to create a playlist from within the same prompt.


Editing a playlist:

  1. Within the ManagerPlaylistMenu.svg Playlist drop-down menu on the left-side panel, click your desired playlist.
  2. Just as when creating a new playlist, click ManagerAddNewPlaylist.svg to add more media.
  3. For other options, check the box for the desired file you want to edit:
    • Click Manager adv playlists drag item.svg and drag up or down to reorder the selected file's position in the playlist.
    • Click Manager delete.svg to remove the file from the playlist.
  4. Click the edit button Manager edit profile description.svg to change the duration of a file.
    Have the option to display videos only once or for a custom period of time.
  5. Click MVB M more.svg next to the playlist title to rename the title or delete the entire playlist.

Permissions

On the MVB M permissions.svg Permissions panel, manage the actions other admin users can take within Manager. You can also select the device groups to which you wish to limit a user's permissions.


Schedule startup & shutdown

Remote Desktop

Video overview

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Introducing myViewBoard Manager.

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Access and become familiar with the Manager console.

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Learn how to enroll devices into Manager.

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Learn the basics of device management within Manager.



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