Difference between revisions of "MyViewBoard Manager"

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<div class="DesktopOnly"><div style="width:250px;min-width:250px;min-height:300px; height:auto;border:solid 1px write;display:inline-block;margin:10px;vertical-align:top;float:right;">
 
<div class="DesktopOnly"><div style="width:250px;min-width:250px;min-height:300px; height:auto;border:solid 1px write;display:inline-block;margin:10px;vertical-align:top;float:right;">
<div style="width:100%;height:200px;background-color:white;overflow:hidden;" class="res-img">[[File:Icon Manager.svg|center|200px|link=]]</div>
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<div style="width:100%;height:200px;background-color:white;overflow:hidden;" class="res-img">[[File:Manager_logo.svg|center|200px|link=]]</div>
 
<div style="padding:10px;border-top:solid 1px #990000">
 
<div style="padding:10px;border-top:solid 1px #990000">
 
<center> <span style="color: #990000;"><big>'''myViewBoard Manager'''</big></span>  
 
<center> <span style="color: #990000;"><big>'''myViewBoard Manager'''</big></span>  
 
<div style="width:99%;text-align:center;height:auto;text-align:center;line-height:30px;border-top:solid 2px #eee;"><span class="iconify" data-icon="ic:baseline-history" data-inline="false"></span>'''[[MyViewBoard Manager Release History|Release History]]''' <span class="iconify" data-icon="ic:baseline-history" data-inline="false"></span></div></div></div></div>
 
<div style="width:99%;text-align:center;height:auto;text-align:center;line-height:30px;border-top:solid 2px #eee;"><span class="iconify" data-icon="ic:baseline-history" data-inline="false"></span>'''[[MyViewBoard Manager Release History|Release History]]''' <span class="iconify" data-icon="ic:baseline-history" data-inline="false"></span></div></div></div></div>
<div class="MobileOnly">[[File:Icon Manager.svg|left|50px|link=]]</div>
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<div class="MobileOnly">[[File:Manager_logo.svg|left|50px|link=]]</div>
  
'''myViewBoard Manager''' is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices, such as [https://manuals.viewsonic.com/ViewSonic_User_Guide_Database ViewBoard], ViewSonic CDE and [[MyViewBoard Box|ViewBoard Box]].
+
'''myViewBoard Manager''' is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices, such as [https://manuals.viewsonic.com/ViewSonic_User_Guide_Database ViewBoard], ViewSonic CDE, and [[MyViewBoard Box|ViewBoard Box]].
  
To access Manager, click the Manager tile after signing in to myviewboard.com. Alternatively, first click [[Entity_Management|Entity Management]], and then click Manager on the side panel.
+
To access Manager, click the Manager tile after signing into [https://www.myviewboard.com myviewboard.com]. Alternatively, first click [[Entity_Management|Entity Management]], and then click Manager on the side panel.
 
{{ent:Blue_note
 
{{ent:Blue_note
|1=Note that this option is only available for users signed in using an Entity Admin or Owner account like school principal, IT director}}
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|1=Note that this option is only available for users signed in using an Entity Admin or Owner account, typically used by school principals and IT directors.}}
 
{{ent:Blue note
 
{{ent:Blue note
 
|1=To learn more about Manager Advanced features, view the '''[[myViewBoard Manager Advanced|Manager Advanced]]''' page.}}
 
|1=To learn more about Manager Advanced features, view the '''[[myViewBoard Manager Advanced|Manager Advanced]]''' page.}}
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<div class="mw-collapsible-toggle" style="font-weight:bold;line-height:1.6;float:none;border-bottom:solid 1px #CCCCCC;">System requirements</div>
 
<div class="mw-collapsible-toggle" style="font-weight:bold;line-height:1.6;float:none;border-bottom:solid 1px #CCCCCC;">System requirements</div>
 
<div class="mw-collapsible-content">
 
<div class="mw-collapsible-content">
* myViewBoard Manager goes preinstalled on ViewSonic devices: all ViewBoard series, ViewBoard Box, CDE 12 & 20 Series, and limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs have Android built-in native ViewBoard OS. In case the app is not found, please download it from myviewboard.com and install.
+
* myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE 12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS. In case the app is not found, please download it from [https://www.myviewboard.com myviewboard.com] and install it.
 
* To successfully use remote control features, ensure that TCP Port 443 is open on your network.
 
* To successfully use remote control features, ensure that TCP Port 443 is open on your network.
 
* "Allow installation of apps from unknown sources" must be enabled on the IFP/device.
 
* "Allow installation of apps from unknown sources" must be enabled on the IFP/device.
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'''Manager web console''' is available to <u>Entity Admins and Owners</u> after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.
 
'''Manager web console''' is available to <u>Entity Admins and Owners</u> after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.
  
myViewBoard Manager Android app goes preinstalled on ViewSonic devices: all ViewBoard series, ViewBoard Box, CDE 12 & 20 Series, and limited series of ViewSonic LED displays running Android 7 or higher.<br>
+
myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.<br>
If not found, please download:
+
In case the app is not found, please follow these steps:
  
# Sign in to myviewboard.com.
+
# Sign in to [https://www.myviewboard.com myviewboard.com].
 
# Once signed in, click the <span class = "btn"> <i class = "fa fa-download"> </i> '''Download myViewBoard applications'''</span> on the top toolbar.
 
# Once signed in, click the <span class = "btn"> <i class = "fa fa-download"> </i> '''Download myViewBoard applications'''</span> on the top toolbar.
 
# Click <span class = "btn" style="color: #133fa0;"> '''Manager Android APK'''</span> on the new window to start downloading.   
 
# Click <span class = "btn" style="color: #133fa0;"> '''Manager Android APK'''</span> on the new window to start downloading.   
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==Add devices to Manager==
 
==Add devices to Manager==
Once devices are set up and have the myViewBoard Manager app installed, they can be added to an entity and managed remotely from the Manager web app (available to entity admins after signing in to myviewboard.com).
+
Once devices are set up and have the myViewBoard Manager app installed, they can be added to an entity and managed remotely from the Manager web app (available to entity admins after signing into myviewboard.com).
  
 
''On the device to manage:''
 
''On the device to manage:''
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<gallery widths="600px" heights="300px">
 
<gallery widths="600px" heights="300px">
Add_first_device.png|3 easy ways to enroll and manage your devices from the web console
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Add_first_device.png|Three easy ways to enroll and manage your devices from the web console.
 
</gallery>
 
</gallery>
  
 
'''''Using a serial number (SN)'''''
 
'''''Using a serial number (SN)'''''
 
<br>''On the device to manage:''
 
<br>''On the device to manage:''
# Locate the device's SN, whether in the system settings or on the device itself
+
# Locate the device's SN, whether in the system settings or on the device itself.
  
  
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<gallery widths="600px" heights="300px">
 
<gallery widths="600px" heights="300px">
File:MVB M add group.gif|Expand the Groups dropdown and then click add Add a group to create a device group.
+
File:MVB M add group.gif|Expand the Groups dropdown and then click Add a group to create a device group.
 
</gallery>
 
</gallery>
  
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'''''Add devices to the group:'''''
 
'''''Add devices to the group:'''''
 
# On the side panel, click [[File:MVB M groups.svg|25px|link=]] ''Groups'' to expand the group dropdown list.
 
# On the side panel, click [[File:MVB M groups.svg|25px|link=]] ''Groups'' to expand the group dropdown list.
# Click the group in which you want to add a device.
+
# Click the group to which you wish to add a device.
 
# Within the selected group's panel, click the ''Add to group'' button [[File:ManagerAddNewPlaylist.svg|15px|link=]].
 
# Within the selected group's panel, click the ''Add to group'' button [[File:ManagerAddNewPlaylist.svg|15px|link=]].
 
# In the popup window, select all devices you wish to add to this group.
 
# In the popup window, select all devices you wish to add to this group.
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# Click the star beside the device name.  
 
# Click the star beside the device name.  
 
# The star icon will turn yellow.
 
# The star icon will turn yellow.
# Click Starred on the side panel to view starred devices.
+
# Click [[File:MVB M starred.svg|25px|link=]] ''Starred'' on the side panel to view starred devices.
  
  
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# Click the group from which you wish to remove a device or devices.
 
# Click the group from which you wish to remove a device or devices.
 
# Click the checkbox for all devices you wish to remove.
 
# Click the checkbox for all devices you wish to remove.
# At the top bar of this group's panel, click the cross [[File:Close-circle.svg|20px|link]] to remove the device(s) from the group.
+
# At the top bar of this group's panel, click [[File:Close-circle.svg|20px|link]] to remove the device(s) from the group.
  
 
==Manage devices==
 
==Manage devices==
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The right-most panel contains the remote control. Click the checkbox of your desired device to display it.  
 
The right-most panel contains the remote control. Click the checkbox of your desired device to display it.  
  
Remote control displays the following features:
+
Remote control contains the following features:
 
: [[File:MVBM sound.svg|25px|link=]] Adjust volume
 
: [[File:MVBM sound.svg|25px|link=]] Adjust volume
 
: [[File:MVB M power-off.svg|25px|link=]] Power off the device
 
: [[File:MVB M power-off.svg|25px|link=]] Power off the device
 
: [[File:MVB M restart.svg|25px|link=]] Restart the device
 
: [[File:MVB M restart.svg|25px|link=]] Restart the device
: [[File:MVB M source select.svg|25px|link=]] Change the input source*
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: [[File:MVB M source select.svg|25px|link=]] Change the input source<sup>1</sup>
 
: [[File:MVB M wifi.svg|25px|link=]] Add a Wi-Fi SSID
 
: [[File:MVB M wifi.svg|25px|link=]] Add a Wi-Fi SSID
 
: [[File:MVB M auto firmware update.svg|25px|link=]] Schedule a time for automatic firmware updates
 
: [[File:MVB M auto firmware update.svg|25px|link=]] Schedule a time for automatic firmware updates
 
: [[File:MVB M firmware update.svg|25px|link=]] Update firmware now
 
: [[File:MVB M firmware update.svg|25px|link=]] Update firmware now
: [[File:MVB M unlocked.svg|25px|link=]] Toggle screen lock
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: [[File:MVB M unlocked.svg|25px|link=]] Toggle screen lock<sup>2</sup>
: Toggle screen on/off
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: [[File:MVB M switch.svg|25px|link=]] Toggle screen on/off
: Allow installation of unknown apps
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: [[File:MVB M switch.svg|25px|link=]] Allow installation of unknown apps
''*Note: Input source alias can be edited from the Change input source popup.''
+
<span style="font-size:92%;">''<sup>1</sup>Input source alias can be edited from the Change input source popup.''<br/>
 +
''<sup>2</sup>Screen lock functionality within the Manager remote control differs from the [https://manuals.viewsonic.com/IFP52_Embedded_Applications#Screen_Lock embedded Screen Lock app] on a device. Whereas the embedded Screen Lock app requires a password to reinitiate interactivity with the ViewBoard, Manager screen lock blocks device users from interacting with the screen. Only after the IT Admin unlocks the screen will the user be able to interact with the screen again.''</span>
  
  
 
Remote control also displays the following features for devices with a '''''Manager Advanced license''''':
 
Remote control also displays the following features for devices with a '''''Manager Advanced license''''':
: [[File:MVB M remote desktop.svg|25px|link=]] Remote desktop launcher
+
: [[File:MVB M remote desktop.svg|25px|link=]] Remote desktop launcher: Remotely control a device from a pop-up launched from the Manager console.
: [[File:MVB M startup-shutdown.svg|25px|link=]] Schedule startup & shutdown
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: [[File:MVB M startup-shutdown.svg|25px|link=]] Schedule startup & shutdown: Schedule a daily or weekly startup and shutdown time for a device.
: ViewBoard settings lock
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: [[File:MVB M unlocked.svg|25px|link=]] ViewBoard settings lock: Create a passcode required to access the settings of a ViewBoard device.
  
  
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A device info view is also available at any time:
 
A device info view is also available at any time:
 
# Click the row of the device for which you wish you view more info. (''Note: Don't click the checkbox.'')
 
# Click the row of the device for which you wish you view more info. (''Note: Don't click the checkbox.'')
# A ''Device Info'' side panel will appear.
+
# A ''Device Info'' side panel will appear.<!--<br/>''Note:'' You may also view ''device location'' through this panel.-->
  
  
Alternatively, a more detailed view device info view is available.
+
Alternatively, a more detailed device info view is available.
 
# Double-click the row of the device for which you wish you view more info. (''Note: Don't click the checkbox.'')
 
# Double-click the row of the device for which you wish you view more info. (''Note: Don't click the checkbox.'')
 
# A ''Device Info'' panel will open.
 
# A ''Device Info'' panel will open.
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#* View OS info.
 
#* View OS info.
 
#* Access the remote control for this device.
 
#* Access the remote control for this device.
#* Factory reset the device.
+
#* Factory reset [[File:Manager factory reset btn.svg|35px|link=]] the device.
  
  
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4 MVB M dev info.png|From the device list, double click the row of a device for an expanded device info view.
 
4 MVB M dev info.png|From the device list, double click the row of a device for an expanded device info view.
 
</gallery>
 
</gallery>
 
 
  
 
==Broadcast messages to devices==
 
==Broadcast messages to devices==
The free version of Manager includes broadcasting messages to devices in text form. With a Manager Advanced license, image and video broadcasting or playlist broadcasting is supported.
+
[[Broadcast messages and multimedia]] to devices from within the Manager console. A [[MyViewBoard_Manager_Advanced|Manager Advanced]] license is required to broadcast multimedia or playlists.
 
 
'''''To broadcast text messages to devices:'''''
 
# On the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel, select one or more devices on the list.
 
# Click the ''Broadcast'' button [[File:MVB_M_broadcasting.svg|25px|link=]] to open the text broadcast prompt.
 
# Input your desired message, select the duration, and click ''Ok'' to broadcast.
 
 
 
 
 
'''''To broadcast image or video to devices (Manager Advanced license required):'''''
 
# First, view the Advanced devices list by toggling the ''Advanced devices'' button [[File:Toggle manager.jpg|50px|link=]].
 
# Select the devices to broadcast to.
 
# Click ''Broadcast'' [[File:MVB_M_broadcasting.svg|25px|link=]] and then ''Multimedia''.
 
# Select the media (image or video) and the duration, and click ''Ok'' to broadcast.
 
  
 +
The following features are offered for broadcasting to ''basic Manager devices'':
 +
* Send text messages to devices that appear at the top of devices.
 +
* Send '''urgent''' messages to devices. These broadcasts take up the entirety of a screen and can only be terminated by the Manager user.<br/>Have the option to accompany the message with a '''siren''' sound.
 +
* Set the duration of the broadcast.
 +
* Set whether the device user can terminate the broadcast.<br/>(If left unchecked, the device user can tap the screen to end the broadcast.)
 +
* Stop broadcasting.
  
'''''To broadcast a playlist to devices (Manager Advanced license required):'''''
+
Along with the above functionality, the following features are offered for broadcasting to ''Manager Advanced devices'':
# First, to create a playlist, on the side panel click [[File:MVB M resource.svg|25px|link=]] ''Resource'' and then [[File:ManagerPlaylistMenu.svg|25px|link=]] ''Playlist''.
+
* Broadcast images to devices.
# Click '''New playlist''' and input the playlist's name.
+
* Broadcast videos to devices.
# Click [[File:ManagerAddNewPlaylist.svg|15px|link=]], select all media that will compose your playlist, and click ''Ok''.
+
* Broadcast a [[MyViewBoard_Manager#Create_a_playlist|playlist]] to devices, allowing you to send a slideshow of media, perfect for a series of announcements.
# Go to the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel.
 
<!--Create link to playlist creation section in Manager Advanced page-->
 
# View the Advanced devices list by toggling the ''Advanced devices'' button [[File:Toggle manager.jpg|50px|link=]].
 
# Select the devices to broadcast to.
 
# Click the ''Broadcast'' [[File:MVB_M_broadcasting.svg|25px|link=]] button and then ''Playlist''.
 
# Select your desired playlist and the duration, and click ''Ok'' to broadcast.
 
 
 
 
 
'''''To stop broadcasting:'''''
 
# Select the device to update.
 
# In the toolbar above the device list, click '''Stop Broadcasting''' [[File:Manager StopBroadcasting.svg|40px|link=]].
 
 
 
  
 
<gallery widths="600px" heights="300px">
 
<gallery widths="600px" heights="300px">
MVB M broadcast message.png|Send messages to devices in real-time. Multimedia can be broadcast to devices with a Manager Advanced license.
+
MVB M broadcast message.png|Send messages to devices in real-time. Note the option to forbid device users from stopping the broadcast. Multimedia and playlists can be broadcast to devices with a Manager Advanced license.
 +
MVB M broadcast urg.png|Urgent messages offer the option to sound off a ''siren'' while the broadcast is on.
 +
MVB M broadcast on VB.jpg|Example of a Standard message on a ViewBoard. Urgent messages will, instead, overlay the entire screen.
 
</gallery>
 
</gallery>
 +
 +
To learn more, visit the '''[[Broadcast messages and multimedia|broadcast page]]''' for detailed broadcast creation steps and more.
  
 
==Install apps to devices==
 
==Install apps to devices==
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# Click [[File:MVB M resource.svg|25px|link=]] ''Resources'' and then [[File:MVB M apps.svg|link=]] ''Apps''  on the side panel.
 
# Click [[File:MVB M resource.svg|25px|link=]] ''Resources'' and then [[File:MVB M apps.svg|link=]] ''Apps''  on the side panel.
 
# Click [[File:MVB M add.svg|25px|link=]].
 
# Click [[File:MVB M add.svg|25px|link=]].
# Upload APK files from your local drive.
+
# Upload all APK files from your local drive you wish to add to Manager.
 
# Go to the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel and select the devices you wish to install apps on.
 
# Go to the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel and select the devices you wish to install apps on.
 
# Click the ''Apps'' button [[File:MVB M apps.svg|link=]] on the top toolbar.
 
# Click the ''Apps'' button [[File:MVB M apps.svg|link=]] on the top toolbar.
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==Create and assign jobs==
 
==Create and assign jobs==
Jobs are predetermined actions that can be applied immediately or scheduled to devices. Multiple jobs can be applied to devices or groups of devices. These are the actions currently available:
+
Available to [[MyViewBoard Manager Advanced|Advanced license]] devices, '''jobs''' are predetermined actions that can be applied immediately or scheduled to devices. Multiple jobs can be applied to devices or groups of devices. These are the actions currently available:
 
* Set audio volume
 
* Set audio volume
 
* Power off
 
* Power off
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* Allow installation of unknown apps
 
* Allow installation of unknown apps
 
* Forbid installation of unknown apps
 
* Forbid installation of unknown apps
* Enable remote desktop
+
<!--* ViewBoard Box control: power on
* Settings lock/unlock
+
* ViewBoard Box control: power off-->
  
  
 
<gallery widths="600px" heights="300px">
 
<gallery widths="600px" heights="300px">
MVB M jobs overview.png|Click Jobs in the side panel to view all current jobs.
+
MVB M jobs overview.png|Click Jobs in the side panel to view all current jobs. Note: You may have to scroll to the right to access the edit job function.
 
</gallery>
 
</gallery>
 +
<!--Add image for expired jobs-->
  
  
 
''Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.''
 
''Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.''
 +
 +
==Create and apply device profiles==
 +
Profiles is an [[MyViewBoard Manager Advanced|Advanced]] feature that allows IT Admin to create device profile templates that can be applied to selected devices.
 +
 +
These profiles can be configured to suit various organizational needs. For example, perhaps a set of ViewBoards are placed in one wing of a school, and all these devices should follow the same startup and shutdown schedule, have access to the same Wi-Fi network, etc. With a specially configured profile, these device settings can be assigned to your desired devices with simply a few clicks of the mouse.
 +
 +
The following table is a summary of the settings that can be pre-configured when creating a profile and that can subsequently be applied to multiple devices at once.
 +
 +
<div style="display:none; font-size:0;">
 +
===Profile configurable settings===
 +
</div>
 +
<div class="mw-collapsible mw-collapsed plus-toggle" style="overflow:auto;border:solid 1px #white; padding:8px;">
 +
<div class="mw-collapsible-toggle" style="font-weight:bold;line-height:1.6;float:none;border-bottom:solid 1px #CCCCCC;">Profile configurable settings</div>
 +
<div class="mw-collapsible-content">
 +
{| class="wikitable"
 +
! '''Profile Category''' !! '''Setting''' !! '''Options'''
 +
! style="text-align:left;"| '''Description'''
 +
|-
 +
| style="background-color:#E1ECFE;"| [[File:Manager edit profile description.svg|30px|link=]]'''Profile'''
 +
| style="background-color:#F8F9FA;"| '''Edit Profile Description'''
 +
| style="background-color:#FFF;"|
 +
* Profile Name
 +
* Description
 +
| style="background-color:#FFF;"| Name this device profile and give it a description as a quick reminder of the purpose of the profile.
 +
|-
 +
| style="background-color:#E1ECFE;"| [[File:Manager profile edit vlauncher.svg|30px|link=]]'''vLauncher'''
 +
| style="background-color:#F8F9FA;"| '''Edit vLauncher Message'''
 +
| style="background-color:#FFF;"|
 +
* Title
 +
* Subtitle
 +
* vLauncher Password
 +
| style="background-color:#FFF;"| The vLauncher message is displayed on the ViewBoard home screen.<br/>Tap the vLauncher area on your ViewBoard to edit the text at any time, or configure it through these profile settings.<br/>Set a password so ViewBoard users can edit vLauncher content or not.
 +
|-
 +
| style="background-color:#E1ECFE;"| [[File:Manager profile wireless ntwrk.svg|30px|link=]]'''Wireless Network'''
 +
| style="background-color:#F8F9FA;"| '''Add Wi-Fi SSID'''
 +
| style="background-color:#FFF;"|
 +
* Wi-Fi SSID
 +
* Password
 +
* Network Authentication
 +
| style="background-color:#FFF;"| Pre-configure the wireless network the device will connect to after the profile has been applied.
 +
|-
 +
| style="background-color:#E1ECFE;" rowspan="2"| [[File:MVB M all devices.svg|30px|link=]]'''Display'''
 +
| style="background-color:#F8F9FA;"| '''Protection: Screen Lock Password'''
 +
| style="background-color:#FFF;"|
 +
* New password
 +
* Confirm password
 +
| style="background-color:#FFF;"| Set a password so ViewBoard users who want to unlock a screen must input a password.
 +
|-
 +
| style="background-color:#F8F9FA;"| '''Wallpaper Settings'''
 +
| style="background-color:#FFF;"|
 +
* Pre-set background images
 +
* Upload your own background
 +
| style="background-color:#FFF;"| Select a wallpaper to apply to a device.
 +
|-
 +
| style="background-color:#E1ECFE;" rowspan="5"| [[File:Manager profile preferences.svg|30px|link=]]'''Preferences'''
 +
| style="background-color:#F8F9FA;"| '''Language'''
 +
| style="background-color:#FFF;"|
 +
* Choose Your Language
 +
| style="background-color:#FFF;"| Configure the default language of the text displayed on the ViewBoard.
 +
|-
 +
| style="background-color:#F8F9FA;"| '''Date and Time'''
 +
| style="background-color:#FFF;"|
 +
* Automatic Date and Time Sync
 +
* Time Zone
 +
* 24-Hour Format
 +
* Date Format
 +
| style="background-color:#FFF;"| Configure date and time formatting settings.
 +
|-
 +
| style="background-color:#F8F9FA;"| '''Startup and Shutdown'''
 +
| style="background-color:#FFF;"|
 +
* Set Input and Startup
 +
* Standby Mode
 +
* ECO Mode
 +
* Black Screen after Startup
 +
| style="background-color:#FFF;"| Set which input is configured on startup, how a device enters standby mode,<br/>whether or not ECO mode is enabled, and whether the screen books up with a black screen.
 +
|-
 +
| style="background-color:#F8F9FA;"| '''Settings Password'''
 +
| style="background-color:#FFF;"|
 +
* Enable Password for ViewBoard Settings
 +
| style="background-color:#FFF;"| A pre-configuration of settings lock on the remote control, set whether a user will need to enter a password to access ViewBoard settings.
 +
|-
 +
| style="background-color:#F8F9FA;"| '''Toolbar'''
 +
| style="background-color:#FFF;"|
 +
* Side Toolbar Settings
 +
| style="background-color:#FFF;"| Set whether the side toolbar will be accessible on the ViewBoard input or no input ports.
 +
|-
 +
| style="background-color:#E1ECFE;"| [[File:Manager profile input source.svg|30px|link=]]'''Input Source'''
 +
| style="background-color:#F8F9FA;"| '''Source Settings'''
 +
| style="background-color:#FFF;"|
 +
* Wake Up by Active HDMI Source
 +
* Signal Auto Search
 +
* Input Port Auto Switch
 +
* Energy Saving
 +
* HDMI CEC
 +
| style="background-color:#FFF;"| Configure different settings relating to how a device reacts to inputs plugging into the device.
 +
|-
 +
| style="background-color:#E1ECFE;" rowspan="2"| [[File:Manager profile system settings.svg|30px|link=]]'''System'''
 +
| style="background-color:#F8F9FA;"| '''Security'''
 +
| style="background-color:#FFF;"|
 +
* Allow Installing Unknown Apps
 +
| style="background-color:#FFF;"| Set whether a device allows only pre-approved apps or also allows unknown apps to be installed.
 +
|-
 +
| style="background-color:#F8F9FA;"| '''System Update: Firmware Update'''
 +
| style="background-color:#FFF;"|
 +
* Auto Firmware Update
 +
* Schedule Firmware Update
 +
| style="background-color:#FFF;"| Set whether a device automatically updates firmware and if you would like to schedule firmware update times.
 +
|}
 +
</div></div>
 +
  
 
==Backup and restore==
 
==Backup and restore==
The backup and restore function allows you to create restore points, either manually or on a schedule, from which you can restore the state of Manager to these saved backups.
+
The backup and restore function allows you to create restoration points, either manually or on a schedule, from which you can restore the state of Manager to these saved backups.
  
 
The free version of Manager only allows for 1 restoration point, while [[MyViewBoard_Manager_Advanced|Manager Advanced]] offers up to 10 restoration points.
 
The free version of Manager only allows for 1 restoration point, while [[MyViewBoard_Manager_Advanced|Manager Advanced]] offers up to 10 restoration points.
Line 364: Line 460:
  
 
''Note:'' While on the ''API Keys'' popup window, click [[File:ManagerAPIKeysDocButton QuestionMark.svg|20px|link=]] to access the [https://oapi-doc.myviewboard.com/#myviewboard-open-api-doc myViewBoard Open API Doc], which will introduce the formatting and execution instructions to perform REST commands.
 
''Note:'' While on the ''API Keys'' popup window, click [[File:ManagerAPIKeysDocButton QuestionMark.svg|20px|link=]] to access the [https://oapi-doc.myviewboard.com/#myviewboard-open-api-doc myViewBoard Open API Doc], which will introduce the formatting and execution instructions to perform REST commands.
 +
 +
==ViewBoard Box==
 +
Manager supports a variety of interactive displays using RS232 via a [[MyViewBoard Box|ViewBoard Box]]. Connect your display and ViewBoard Box by RS232 cable and then select the brand and model from Manager to control it.
 +
 +
On the Manager console, simplified controls are available to take the following actions on these devices:
 +
* Adjust volume
 +
* Power device on
 +
* Power device off
 +
* Change input source
 +
* Freeze actions the display via ViewBoard Box
 +
 +
<div style="display:none; font-size:0;">
 +
===RS232 supported devices===
 +
</div>
 +
<div class="mw-collapsible mw-collapsed plus-toggle" style="overflow:auto;border:solid 1px #white; padding:8px;">
 +
<div class="mw-collapsible-toggle" style="font-weight:bold;line-height:1.6;float:none;border-bottom:solid 1px #CCCCCC;">RS232 supported devices</div>
 +
<div class="mw-collapsible-content">
 +
The following list outlines ViewBoard Box RS232 supported devices.
 +
 +
{| class="wikitable" style="text-align: center; width=50%;"
 +
|-
 +
! colspan="1" | Brand
 +
! colspan="8" | Model
 +
|-
 +
| rowspan="6" | '''ViewSonic Projector'''
 +
| LS900WU
 +
| PA503S
 +
| PA503X
 +
| PA503W
 +
| LS600W
 +
| LS500W
 +
| LS500WH
 +
| LS550W
 +
|-
 +
| LS550WH
 +
| PG701WU
 +
| PS600X
 +
| PS600W
 +
| PG707X
 +
| PG707W
 +
| PG706HD
 +
| PG706WU
 +
|-
 +
| LS625W
 +
| LS625X
 +
| LS831WU
 +
| LS750WU
 +
| LS850WU
 +
| LS860WU
 +
| LS900WU
 +
| LS920WU
 +
|-
 +
| LS921WU
 +
| PX701HD
 +
| PX701HDH
 +
| PS501X
 +
| PS501W
 +
| PG603X
 +
| PG603W
 +
| PG800X
 +
|-
 +
| PG800W
 +
| PG800HD
 +
| Pro8530HDL
 +
| Pro8800WUL
 +
| Pro9510L
 +
| Pro9520WL
 +
| Pro9530HDL
 +
| Pro9800WUL
 +
|-
 +
| PX701-4K
 +
| PX703HD
 +
| colspan="2"| PX703HDH
 +
| colspan="2"| PX706HD
 +
| colspan="2"| PX748-4K
 +
|-
 +
| '''Sharp'''
 +
| colspan="2"| PN-C805B
 +
| colspan="2"| PN-C705B
 +
| colspan="2"| PN-C605B
 +
| colspan="2"| PN-L803C
 +
|-
 +
| '''Newline'''
 +
| colspan="8"| TRUTOUCH RS Series
 +
|-
 +
| '''Promethean'''
 +
| colspan="2"| Nickel
 +
| colspan="2"| Titanium Pro
 +
| colspan="2"| Cobalt
 +
| colspan="2"| Titanium
 +
|-
 +
| '''Prowise'''
 +
| colspan="4"| Touchscreen Ten
 +
| colspan="4"| Touchscreen One
 +
|-
 +
| rowspan="2" | '''SMART'''
 +
| MX (V2)
 +
| MX
 +
| GX
 +
| 7000R
 +
| 7000R Pro
 +
| 6000S
 +
| 6000S Pro
 +
| 6000
 +
|-
 +
| colspan="2"| 6000 Pro
 +
| colspan="2"| 7000
 +
| colspan="2"| 7000 Pro
 +
| colspan="2"| MX100
 +
|-
 +
| '''Infocus'''
 +
| colspan="2"| INF6500
 +
| colspan="2"| INF7500
 +
| colspan="2"| INF8600
 +
| colspan="2"| INF9800
 +
|-
 +
| '''Clevertouch'''
 +
| colspan="8"| Interactive Panel
 +
|-
 +
| rowspan="5" | '''EPSON Powerlite projectors'''
 +
| L200SX
 +
| L200SX
 +
| L630SU
 +
| L635SU
 +
| 720
 +
| 725W
 +
| 750F
 +
| 755F
 +
|-
 +
| E20
 +
| X49
 +
| 535W
 +
| W49
 +
| 118
 +
| 119W
 +
| 800F
 +
| 805F
 +
|-
 +
| 685W
 +
| 982W
 +
| 992F
 +
| U50
 +
| 1288
 +
| W70
 +
| W75
 +
| 2065
 +
|-
 +
| 2250U
 +
| L200X
 +
| L200W
 +
| L250F
 +
| L255F
 +
| L520W
 +
| L520U
 +
| L530U
 +
|-
 +
| L630U
 +
| L730U
 +
| colspan="2"| L735U
 +
| colspan="2"| L785W
 +
| colspan="2"| L1795F
 +
|-
 +
| '''EPSON BrightLink projectors'''
 +
| 425Wi
 +
| 725Wi
 +
| colspan="2"| 735Fi
 +
| colspan="2"| 1480Fi
 +
| colspan="2"| 1485Fi
 +
|-
 +
| '''EPSON EB Series projectors'''
 +
| PU1006W
 +
| PU1007B
 +
| PU1007W
 +
| PU1008B
 +
| PU1008W
 +
| PU2010B
 +
| colspan="2"| PU2010W
 +
|-
 +
| '''EPSON Pro projectors'''
 +
| L1500UH
 +
| L1505UH
 +
| 1715UH
 +
| L1750UH
 +
| L1755UH
 +
| colspan="3"| L20000U/L20002U/L30000U/L30002U
 +
|-
 +
| '''BenQ'''
 +
| RE6501
 +
| RE7501
 +
| RE8601
 +
| RE9801
 +
| RP6502
 +
| RP7502
 +
| colspan="2"| RP8602
 +
|-
 +
| '''CTOUCH'''
 +
| Laser NOVA
 +
| Laser SKY
 +
| colspan="2"| RIVA
 +
| colspan="2"| Leddura 2Share
 +
| colspan="2"| Leddura 2Meet
 +
|}
 +
</div></div>
 +
  
 
==Manager Advanced==
 
==Manager Advanced==
Line 370: Line 670:
 
To learn more about Manager Advanced features, view the '''[[myViewBoard Manager Advanced|Manager Advanced]]''' page.}}
 
To learn more about Manager Advanced features, view the '''[[myViewBoard Manager Advanced|Manager Advanced]]''' page.}}
  
 
+
<div style="display:none; font-size:0;">
 +
===Feature comparison: Manager vs. Manager Advanced===
 +
</div>
 +
<div class="mw-collapsible mw-collapsed plus-toggle" style="overflow:auto;border:solid 1px #white; padding:8px;">
 +
<div class="mw-collapsible-toggle" style="font-weight:bold;line-height:1.6;float:none;border-bottom:solid 1px #CCCCCC;">Feature comparison: Manager basic vs. Manager Advanced</div>
 +
<div class="mw-collapsible-content">
 +
{{#lst:MyViewBoard Manager Advanced|manager comparison table}}
 +
===How to acquire Manager Advanced licenses===
 +
{{#lst:MyViewBoard Manager Advanced|acquire license}}
 +
</div></div>
 
===Assign Manager Advanced licenses to devices===
 
===Assign Manager Advanced licenses to devices===
'''[[myViewBoard Manager Advanced|Manager Advanced]]''' works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices in Manager. A license is purchased for a minimum of one year - the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7 year subscriptions.
+
{{#lst:MyViewBoard Manager Advanced|assign license}}
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M certified devices.png|View total and assigned Manager Advanced licenses under ''All Devices''.
 
</gallery>
 
 
 
 
 
'''To assign Manager Advanced licenses to devices:'''
 
# On the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel, check the box next to the device or devices you want to add to Manager Advanced.
 
# Next, click [[File:MVB M advanced license.svg|25px|link=]] to assign [[myViewBoard Manager Advanced|Manager Advanced]] licenses to the selected devices.
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M assign advanced license.gif|Assign Manager Advanced licenses to individual or multiple devices, and access advanced features for those devices.
 
</gallery>
 
 
 
 
 
 
 
'''To view Advanced devices only:'''
 
# On [[File:MVB M all devices.svg|25px|link=]] ''All Devices'', click [[File:Toggle manager.jpg|50px|link=]] to toggle the view to only Manager Advanced devices.
 
# Click the toggle button again to switch back to the all devices view.
 
 
 
 
 
 
 
'''To remove Manager Advanced licenses:'''
 
# On [[File:MVB M all devices.svg|25px|link=]] ''All Devices'', click [[File:Toggle manager.jpg|50px|link=]] to toggle the view to only Manager Advanced devices.
 
# Click the checkbox next to each device you wish to remove from Manager Advanced. (''Note'': This does not remove the device from Manager - it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.)
 
# Click the ''Remove from Advanced devices'' icon [[File:MVB M remove advanced.svg|25px|link=]].
 
<!--Unclear what the below code is doing: leaving here for review (Mario)
 
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<path d="M4.16825 13.0674L2.38309 16.1348C2.03232 16.7375 2.43392 17.4994 3.12939 17.5506L4.94869 17.6846L5.97044 19.1874C6.36349 19.7655 7.22672 19.7304 7.57163 19.1224L9.63444 15.4859C7.50953 15.3667 5.5933 14.4663 4.16825 13.0674Z" fill="#4D4D4D" _ngcontent-oey-c2="" style="fill: #4D4D4D; ;"></path>
 
<path d="M15.0515 11.3972C16.0913 10.23 16.7231 8.69132 16.7231 7.00511C16.7231 3.35688 13.7656 0.399414 10.1174 0.399414C8.4312 0.399414 6.89255 1.03122 5.72528 2.07101L15.0515 11.3972Z" fill="#4D4D4D" _ngcontent-oey-c2="" style="fill: #4D4D4D; ;"></path>
 
<path d="M12.8129 13.0376L4.0849 4.30962C3.71655 5.13273 3.51172 6.045 3.51172 7.00511C3.51172 10.6533 6.46919 13.6108 10.1174 13.6108C11.0775 13.6108 11.9898 13.406 12.8129 13.0376Z" fill="#4D4D4D" _ngcontent-oey-c2="" style="fill: #4D4D4D; ;"></path>
 
<path fill-rule="evenodd" clip-rule="evenodd" d="M17.9651 19.1773L0.822266 2.03445L2.03445 0.822266L19.1773 17.9651L17.9651 19.1773Z" fill="#4D4D4D" _ngcontent-oey-c2="" style="fill: #4D4D4D; ;"></path>
 
<path d="M17.3105 17.5368L14.218 14.4443C13.1622 15.0277 11.969 15.3929 10.6992 15.479L12.7655 19.1217C13.1104 19.7297 13.9737 19.7647 14.3667 19.1866L15.3885 17.6839L17.2078 17.5499C17.2428 17.5473 17.277 17.5429 17.3105 17.5368Z" fill="#4D4D4D" _ngcontent-oey-c2="" style="fill: #4D4D4D; ;"></path>
 
</svg></svg-icon></html>
 
-->
 
 
 
 
 
 
 
 
 
 
===Broadcast an image, video, or playlist===
 
===Broadcast an image, video, or playlist===
'''''To broadcast image or video to devices:'''''
+
{{#lst:MyViewBoard Manager Advanced|broadcast}}
# First, view the Advanced device list by toggling the  ''Advanced devices'' button [[File:Toggle manager.jpg|50px|link=]].
 
# Select the devices to broadcast to.
 
# Click ''Broadcast'' [[File:MVB_M_broadcasting.svg|Link=]] and then ''Multimedia''.
 
# Select the media (image or video) and the duration, and click ''Ok'' to broadcast.
 
 
 
'''''To broadcast a playlist to devices:'''''
 
# View the Advanced devices list by toggling the ''Advanced devices'' button [[File:Toggle manager.jpg|50px|link=]].
 
# Select the devices to broadcast to.
 
# Click the ''Broadcast'' [[File:MVB_M_broadcasting.svg|25px|link=]] button and then ''Playlist''.
 
# Select your desired playlist and the duration, and click ''Ok'' to broadcast.
 
 
 
'''''To stop broadcasting:'''''
 
# Select the device to update.
 
# In the toolbar above the device list, click '''Stop Broadcasting''' [[File:Manager StopBroadcasting.svg|40px|link=]].
 
 
 
''Files to upload must not exceed the following sizes:''
 
* Maximum video file size: 300MB
 
* Maximum image file size: 30MB
 
 
 
 
 
 
===Device usage reports===
 
===Device usage reports===
Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the ''Reports'' panel or can be exported to an Excel file (.xlsx).
+
{{#lst:MyViewBoard Manager Advanced|reports}}
 
 
Access device usage reports by clicking [[File:Sharp-bar-chart`.svg|25px|link=]] ''Reports'' in the left menu.
 
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:Manager Device usage reports.png|View device usage statistics within the Reports panel, with the option to export data as an Excel file.
 
</gallery>
 
 
 
 
===Action log===
 
===Action log===
Action Log shows the username, time, affected device(s), and other information related to actions performed within Manager. As such, Action Log can be used to troubleshoot issues and track actions.
+
{{#lst:MyViewBoard Manager Advanced|action log}}
 
 
Access the action log by clicking [[File:MVB M action log.svg|25px|link=]] ''Action Log'' in the side panel. Click [[File:MVB M more.svg|25px|link=]] to download an .xlsx file of the entire action log.
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M action log overview.png|A log of admin actions in Manager is viewable with this Manager Advanced add-on.
 
</gallery>
 
 
 
 
===Schedule jobs===
 
===Schedule jobs===
Jobs must first be created before being applied to devices.
+
{{#lst:MyViewBoard Manager Advanced|jobs}}
 
 
In the jobs menu, click [[File:ManagerAddNewPlaylist.svg|15px|link=]] to create a new job.
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M add new job.png|Choose a name and job type, schedule the task, and add notes.
 
</gallery>
 
 
 
If no schedule is applied to a job, the action will be performed immediately when applied to a device. Jobs can also be planned for a specific time as a one-off event, or a recurring event. Recurring events can be scheduled daily or weekly.
 
 
 
If a job is created with a schedule, its schedule can be toggled on and off in the jobs list.
 
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M jobs schedule toggle.png|Job schedules can be toggled on or off.
 
</gallery>{{BR}}
 
 
 
 
===Transfer files===
 
===Transfer files===
 
+
{{#lst:MyViewBoard Manager Advanced|files}}
{| class="wikitable"
 
|-
 
! scope="col"| Supported file types (max. 100 MB per file):
 
| style="text-align:center" | PDF<br>PowerPoint<br>Excel
 
|-
 
! File size limitations:
 
| style="text-align:center" | video: 300MB<br>image: 30MB<br>other files: 100MB
 
|}
 
 
 
Upload files to Manager first before transferring them to devices:
 
# Click [[File:MVB M resource.svg|25px|link=]] ''Resource'' and then [[File:MVB M files.svg|25px|link=]] ''Files'' on the side panel.
 
# On loading, you will see files previously uploaded and the amount of space used so far.
 
# Click [[File:MVB M add.svg|25px|link=]] to upload a new file from your device. Simply drag and drop or click ''Choose files''.
 
 
 
'''''Note''''': Any images or videos uploaded are available to be included within a ''playlist'' (see below).
 
 
 
To transfer files from Manager to devices:
 
# On the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel, click [[File:Toggle manager.jpg|50px|link=]] to toggle the view to only Manager Advanced devices.
 
# Check that the device is online (indicated by a green circle under ''Status'').
 
# Click the checkbox for the devices to which you wish to send the file(s).
 
# Click the ''File'' button [[File:MVB M files.svg|25px|link=]] in the toolbar above the device list.
 
# Select the file(s) you wish to transfer and then click ''Ok''.
 
 
 
'''''Note''''': Max. total storage on [[MyViewBoard_Manager_Advanced|Manager Advanced]] is 15GB.
 
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M file transfer.png
 
</gallery>{{BR}}
 
 
 
 
===Create a playlist===
 
===Create a playlist===
To create a playlist:
+
{{#lst:MyViewBoard Manager Advanced|playlist}}
# On the side panel click [[File:MVB M resource.svg|25px|link=]] ''Resource'' and then [[File:ManagerPlaylistMenu.svg|25px|link=]] ''Playlist''.
 
# Click '''New playlist''' and input the playlist's name.
 
# Click [[File:ManagerAddNewPlaylist.svg|15px|link=]].
 
# On the '''Media repository files''' tab select all media that will compose your playlist, and click ''Ok''.
 
 
 
This playlist will now be available to send to devices using the ''broadcast'' feature.
 
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M playlist create 1 220624.gif|Playlist creation.
 
File:MVB M playlist create 2 220624.gif|Adding media to playlist.
 
</gallery>
 
 
 
 
===Permissions===
 
===Permissions===
On the [[File:MVB M permissions.svg|25px|link=]]''Permissions'' panel, manage the actions other admin users can take within Manager. You can also select the ''device groups'' to which you wish to limit a user's permissions.
+
{{#lst:MyViewBoard Manager Advanced|permissions}}
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M permissions controls.png|Set which actions other Manager users are permitted to do on Manager.
 
</gallery>
 
 
 
 
===Schedule startup & shutdown===
 
===Schedule startup & shutdown===
To schedule an automated startup and shutdown cycle:
+
{{#lst:MyViewBoard Manager Advanced|schedule startup shutdown}}
# Go to the [[File:MVB M all devices.svg|25px|link=]] ''All Devices'' panel.
 
# View the Advanced device list by toggling the  ''Advanced Devices'' button [[File:Toggle manager.jpg|50px|link=]].
 
# Click the checkbox for the device to which you wish to schedule the startup and shutdown.
 
# On the ''Remote Control'' panel that appears, click the ''Schedule Startup & Shutdown'' button [[File:MVB M startup-shutdown.svg|25px|link=]].
 
# Click [[File:MVB M add.svg|25px|link=]] and set the times and days devices will ''power on'' and ''power off''.
 
# Click ''Ok''. These schedules can be edited or deleted at any time, or can be switched on or off with the toggle button [[File:MVB M switch.svg|25px|link=]].
 
 
 
 
 
<gallery widths="600px" heights="300px">
 
File:MVB M schedule startup shutdown.png|Manage different schedules for a device's power cycle.
 
</gallery>
 
 
 
 
 
 
<!--
 
<!--
 
===Profiles===
 
===Profiles===
 +
{{#lst:MyViewBoard Manager Advanced|profiles}}
 +
-->
 
===Remote Desktop===
 
===Remote Desktop===
 +
{{#lst:MyViewBoard Manager Advanced|remote desktop}}
 +
<!--
 
===SCALE-UP===
 
===SCALE-UP===
 +
{{#lst:MyViewBoard Manager Advanced|scale-up}}
 
-->
 
-->
  
 
==Video overview==
 
==Video overview==
{{YouTube-box|WmXMfZjYznc|What is myViewBoard Manager? Quick video overview}}{{BR}}
+
{{YouTube-box|yG9IPS7pbkY|Introducing myViewBoard Manager.}}
 +
{{YouTube-box|KcbNCLjfbpM|Access and become familiar with the Manager console.}}
 +
{{YouTube-box|fj7UCSyK4SY|Learn how to enroll devices into Manager.}}
 +
{{YouTube-box|PUOv5mcKNQc|Learn the basics of device management within Manager.}}
 +
{{BR}}
  
 
----
 
----

Latest revision as of 18:24, 16 August 2022

Manager logo.svg
myViewBoard Manager
Manager logo.svg

myViewBoard Manager is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices, such as ViewBoard, ViewSonic CDE, and ViewBoard Box.

To access Manager, click the Manager tile after signing into myviewboard.com. Alternatively, first click Entity Management, and then click Manager on the side panel.

Note that this option is only available for users signed in using an Entity Admin or Owner account, typically used by school principals and IT directors.
To learn more about Manager Advanced features, view the Manager Advanced page.


Download Manager to devices

System requirements

System requirements
  • myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE 12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS. In case the app is not found, please download it from myviewboard.com and install it.
  • To successfully use remote control features, ensure that TCP Port 443 is open on your network.
  • "Allow installation of apps from unknown sources" must be enabled on the IFP/device.


Enable installation of apps from unknown sources on IFPs

Steps to enable the Install apps from unknown sources setting will vary depending on the IFP model. See the following pages for examples:

If in doubt, your IFP's user manual will most likely contain instructions on installing APK files. If you need further assistance, see if you can find your answers here, or contact your IFP reseller for more details.


Manager web console is available to Entity Admins and Owners after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.

myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.
In case the app is not found, please follow these steps:

  1. Sign in to myviewboard.com.
  2. Once signed in, click the Download myViewBoard applications on the top toolbar.
  3. Click Manager Android APK on the new window to start downloading.

Direct download: https://dl.myviewboard.com/latest?device_management


For more information on how to download myViewBoard applications visit the Download wiki page.

Add devices to Manager

Once devices are set up and have the myViewBoard Manager app installed, they can be added to an entity and managed remotely from the Manager web app (available to entity admins after signing into myviewboard.com).

On the device to manage:

  1. Open the app and note the 6-digit PIN displayed.

On myViewBoard Manager web console:

  1. Click the Add device button ManagerAddNewPlaylist.svg.
  2. Input the 6-digit PIN you obtained earlier.
  3. Name the device (optional).
  4. Add the device to a new or existing group (optional).
  5. Click Add.


Other methods also allow for adding devices to Manager.

Using a serial number (SN)
On the device to manage:

  1. Locate the device's SN, whether in the system settings or on the device itself.


On Manager web console:

  1. Within the Manager web console, click the Add device button ManagerAddNewPlaylist.svg.
  2. Toggle the popup to Serial number view.
  3. Input the device's SN.
  4. Name the device (optional).
  5. Add the device a new or existing group (optional).
  6. Click Add.


Using batch enrollment
On the device to manage:

  • Option 1: Collect all 6-digit PINs from the devices to be added.
  • Option 2: Collect all SNs from the devices to be added.

On Manager web console:

  1. Within the Manager web console, click the Add device button ManagerAddNewPlaylist.svg.
  2. Click the Question.png button and download the enrollment spreadsheet template (*.xlsx file type).
  3. Add all device PINs or SNs to the template.
  4. Back on the Add device prompt on Manager web console, click Import device list.
  5. Upload your updated batch enrollment file.
  6. Click Ok.


Using myViewBoard Companion app
On the device to manage:

  • Launch myViewBoard Manager Android app to view a unique QR code.

On Companion app:

  1. Launch the Companion app, and ensure you are logged in with an entity admin account.
  2. Tap the QR-reader function CompanionQRCode.svg, and scan your device's QR code.
  3. Input device information as needed.
  4. Click Submit to add the device to Manager.

Sort devices into groups

Organizing devices into groups allows for more convenient management.

Create a group:

  1. On the side panel, click MVB M groups.svg Groups to expand the group dropdown list.
  2. Below the groups list, click Add a group.
  3. Input your desired group name.
  4. Click Create Group.


Add devices to the group:

  1. On the side panel, click MVB M groups.svg Groups to expand the group dropdown list.
  2. Click the group to which you wish to add a device.
  3. Within the selected group's panel, click the Add to group button ManagerAddNewPlaylist.svg.
  4. In the popup window, select all devices you wish to add to this group.
  5. Click Ok.
  6. The devices should now appear in the device list for this group.


You can also star devices so you can easily find them later in the Starred panel.


Add devices to Starred (favorites):

  1. On any group list, locate the device you want to add to the starred panel.
  2. Click the star beside the device name.
  3. The star icon will turn yellow.
  4. Click MVB M starred.svg Starred on the side panel to view starred devices.


Remove devices from a group:

  1. On the side panel, click MVB M groups.svg Groups to expand the group dropdown list.
  2. Click the group from which you wish to remove a device or devices.
  3. Click the checkbox for all devices you wish to remove.
  4. At the top bar of this group's panel, click link to remove the device(s) from the group.

Manage devices

myViewBoard Manager displays all your managed devices in a list on the MVB M all devices.svg All Devices panel, including options to quickly manage your devices through a remote control.

The right-most panel contains the remote control. Click the checkbox of your desired device to display it.

Remote control contains the following features:

MVBM sound.svg Adjust volume
MVB M power-off.svg Power off the device
MVB M restart.svg Restart the device
MVB M source select.svg Change the input source1
MVB M wifi.svg Add a Wi-Fi SSID
MVB M auto firmware update.svg Schedule a time for automatic firmware updates
MVB M firmware update.svg Update firmware now
MVB M unlocked.svg Toggle screen lock2
MVB M switch.svg Toggle screen on/off
MVB M switch.svg Allow installation of unknown apps

1Input source alias can be edited from the Change input source popup.
2Screen lock functionality within the Manager remote control differs from the embedded Screen Lock app on a device. Whereas the embedded Screen Lock app requires a password to reinitiate interactivity with the ViewBoard, Manager screen lock blocks device users from interacting with the screen. Only after the IT Admin unlocks the screen will the user be able to interact with the screen again.


Remote control also displays the following features for devices with a Manager Advanced license:

MVB M remote desktop.svg Remote desktop launcher: Remotely control a device from a pop-up launched from the Manager console.
MVB M startup-shutdown.svg Schedule startup & shutdown: Schedule a daily or weekly startup and shutdown time for a device.
MVB M unlocked.svg ViewBoard settings lock: Create a passcode required to access the settings of a ViewBoard device.



A device info view is also available at any time:

  1. Click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
  2. A Device Info side panel will appear.


Alternatively, a more detailed device info view is available.

  1. Double-click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
  2. A Device Info panel will open.
  3. You can complete the following from this view:
    • Edit the device name and tag.
    • Edit the device's group.
    • Add and edit notes.
    • View device info.
    • View device statistics.
    • Install and delete apps on the device.
    • View OS info.
    • Access the remote control for this device.
    • Factory reset Manager factory reset btn.svg the device.


Broadcast messages to devices

Broadcast Messages and Multimedia to devices from within the Manager console. A Manager Advanced license is required to broadcast multimedia or playlists.

The following features are offered for broadcasting to basic Manager devices:

  • Send text messages to devices that appear at the top of devices.
  • Send urgent messages to devices. These broadcasts take up the entirety of a screen and can only be terminated by the Manager user.
    Have the option to accompany the message with a siren sound.
  • Set the duration of the broadcast.
  • Set whether the device user can terminate the broadcast.
    (If left unchecked, the device user can tap the screen to end the broadcast.)
  • Stop broadcasting.

Along with the above functionality, the following features are offered for broadcasting to Manager Advanced devices:

  • Broadcast images to devices.
  • Broadcast videos to devices.
  • Broadcast a playlist to devices, allowing you to send a slideshow of media, perfect for a series of announcements.

To learn more, visit the broadcast page for detailed broadcast creation steps and more.

Install apps to devices

  1. Click MVB M resource.svg Resources and then MVB M apps.svg Apps on the side panel.
  2. Click MVB M add.svg.
  3. Upload all APK files from your local drive you wish to add to Manager.
  4. Go to the MVB M all devices.svg All Devices panel and select the devices you wish to install apps on.
  5. Click the Apps button MVB M apps.svg on the top toolbar.
  6. Click Install.
  7. In the popup, select all apps you wish to install and click Ok.
  8. App installation will begin after the The command has been sent message appears.


To uninstall apps:

  1. On the MVB M all devices.svg All Devices panel, select one or more devices on the list.
  2. Click the Apps button MVB M apps.svg on the top toolbar.
  3. Click Uninstall.
  4. In the popup, select all apps you wish to uninstall and click Ok.
  5. Uninstallation will begin after the The command has been sent message appears.


Create and assign jobs

Available to Advanced license devices, jobs are predetermined actions that can be applied immediately or scheduled to devices. Multiple jobs can be applied to devices or groups of devices. These are the actions currently available:

  • Set audio volume
  • Power off
  • Change input source
  • Screen lock/unlock
  • Screen on/off
  • Update firmware
  • Broadcast message
  • Broadcast multimedia
  • Broadcast playlist
  • Install apps
  • Send files
  • Add Wi-Fi SSID
  • Allow installation of unknown apps
  • Forbid installation of unknown apps



Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.

Create and apply device profiles

Profiles is an Advanced feature that allows IT Admin to create device profile templates that can be applied to selected devices.

These profiles can be configured to suit various organizational needs. For example, perhaps a set of ViewBoards are placed in one wing of a school, and all these devices should follow the same startup and shutdown schedule, have access to the same Wi-Fi network, etc. With a specially configured profile, these device settings can be assigned to your desired devices with simply a few clicks of the mouse.

The following table is a summary of the settings that can be pre-configured when creating a profile and that can subsequently be applied to multiple devices at once.

Profile configurable settings

Profile configurable settings
Profile Category Setting Options Description
Manager edit profile description.svgProfile Edit Profile Description
  • Profile Name
  • Description
Name this device profile and give it a description as a quick reminder of the purpose of the profile.
Manager profile edit vlauncher.svgvLauncher Edit vLauncher Message
  • Title
  • Subtitle
  • vLauncher Password
The vLauncher message is displayed on the ViewBoard home screen.
Tap the vLauncher area on your ViewBoard to edit the text at any time, or configure it through these profile settings.
Set a password so ViewBoard users can edit vLauncher content or not.
Manager profile wireless ntwrk.svgWireless Network Add Wi-Fi SSID
  • Wi-Fi SSID
  • Password
  • Network Authentication
Pre-configure the wireless network the device will connect to after the profile has been applied.
MVB M all devices.svgDisplay Protection: Screen Lock Password
  • New password
  • Confirm password
Set a password so ViewBoard users who want to unlock a screen must input a password.
Wallpaper Settings
  • Pre-set background images
  • Upload your own background
Select a wallpaper to apply to a device.
Manager profile preferences.svgPreferences Language
  • Choose Your Language
Configure the default language of the text displayed on the ViewBoard.
Date and Time
  • Automatic Date and Time Sync
  • Time Zone
  • 24-Hour Format
  • Date Format
Configure date and time formatting settings.
Startup and Shutdown
  • Set Input and Startup
  • Standby Mode
  • ECO Mode
  • Black Screen after Startup
Set which input is configured on startup, how a device enters standby mode,
whether or not ECO mode is enabled, and whether the screen books up with a black screen.
Settings Password
  • Enable Password for ViewBoard Settings
A pre-configuration of settings lock on the remote control, set whether a user will need to enter a password to access ViewBoard settings.
Toolbar
  • Side Toolbar Settings
Set whether the side toolbar will be accessible on the ViewBoard input or no input ports.
Manager profile input source.svgInput Source Source Settings
  • Wake Up by Active HDMI Source
  • Signal Auto Search
  • Input Port Auto Switch
  • Energy Saving
  • HDMI CEC
Configure different settings relating to how a device reacts to inputs plugging into the device.
Manager profile system settings.svgSystem Security
  • Allow Installing Unknown Apps
Set whether a device allows only pre-approved apps or also allows unknown apps to be installed.
System Update: Firmware Update
  • Auto Firmware Update
  • Schedule Firmware Update
Set whether a device automatically updates firmware and if you would like to schedule firmware update times.


Backup and restore

The backup and restore function allows you to create restoration points, either manually or on a schedule, from which you can restore the state of Manager to these saved backups.

The free version of Manager only allows for 1 restoration point, while Manager Advanced offers up to 10 restoration points.

To create a backup:

  1. Click the settings button ClassroomSetting232434234.svg at the top-right corner of Manager console.
  2. Click Backup and Restore ManagerRestore.svg.
  3. Method 1: Scheduling
    1. Toggle the Scheduling switch and then click Edit.
    2. Set the schedule at which the system will automatically backup.
    3. Click Ok.
  4. Method 2: Create a restoration point
    1. Click the Create a restore point button.
    2. Confirm you want to manually create a restoration point by clicking Yes.


To restore Manager to a previous state:

  1. Open the settings menu and click Backup and Restore.
  2. Under Date and Time, locate the restoration point to which you wish to revert.
  3. Click the restore button ManagerRestore.svg.
  4. Confirm you want to restore the system to this backup point by clicking Yes.


Locking a restoration point:

  1. Under Date and Time, click the lock button MVB M Lock.svg.
  2. This restoration point now cannot be overwritten.


API integration

With Manager's API integration, IT Admin can connect to existing 3rd-party platforms via RESTful web services. Actions such as Broadcast message and Get device statistics can thus be triggered with REST commands.

Generate and access API keys:

  1. Click the settings button ClassroomSetting232434234.svg at the top-right corner of Manager console.
  2. Click the API Keys button ManagerAPIKeysIcon.svg.
  3. Take note of your Entity ID, which is required to execute REST commands.
  4. Click the Add API Key button to generate a unique authentication key.
  5. Copy this authentication key and keep it safe. This is the only time it will be shared.

You are now ready to execute REST commands via your 3rd-party web service.



Note: While on the API Keys popup window, click ManagerAPIKeysDocButton QuestionMark.svg to access the myViewBoard Open API Doc, which will introduce the formatting and execution instructions to perform REST commands.

ViewBoard Box

Manager supports a variety of interactive displays using RS232 via a ViewBoard Box. Connect your display and ViewBoard Box by RS232 cable and then select the brand and model from Manager to control it.

On the Manager console, simplified controls are available to take the following actions on these devices:

  • Adjust volume
  • Power device on
  • Power device off
  • Change input source
  • Freeze actions the display via ViewBoard Box

RS232 supported devices

RS232 supported devices

The following list outlines ViewBoard Box RS232 supported devices.

Brand Model
ViewSonic Projector LS900WU PA503S PA503X PA503W LS600W LS500W LS500WH LS550W
LS550WH PG701WU PS600X PS600W PG707X PG707W PG706HD PG706WU
LS625W LS625X LS831WU LS750WU LS850WU LS860WU LS900WU LS920WU
LS921WU PX701HD PX701HDH PS501X PS501W PG603X PG603W PG800X
PG800W PG800HD Pro8530HDL Pro8800WUL Pro9510L Pro9520WL Pro9530HDL Pro9800WUL
PX701-4K PX703HD PX703HDH PX706HD PX748-4K
Sharp PN-C805B PN-C705B PN-C605B PN-L803C
Newline TRUTOUCH RS Series
Promethean Nickel Titanium Pro Cobalt Titanium
Prowise Touchscreen Ten Touchscreen One
SMART MX (V2) MX GX 7000R 7000R Pro 6000S 6000S Pro 6000
6000 Pro 7000 7000 Pro MX100
Infocus INF6500 INF7500 INF8600 INF9800
Clevertouch Interactive Panel
EPSON Powerlite projectors L200SX L200SX L630SU L635SU 720 725W 750F 755F
E20 X49 535W W49 118 119W 800F 805F
685W 982W 992F U50 1288 W70 W75 2065
2250U L200X L200W L250F L255F L520W L520U L530U
L630U L730U L735U L785W L1795F
EPSON BrightLink projectors 425Wi 725Wi 735Fi 1480Fi 1485Fi
EPSON EB Series projectors PU1006W PU1007B PU1007W PU1008B PU1008W PU2010B PU2010W
EPSON Pro projectors L1500UH L1505UH 1715UH L1750UH L1755UH L20000U/L20002U/L30000U/L30002U
BenQ RE6501 RE7501 RE8601 RE9801 RP6502 RP7502 RP8602
CTOUCH Laser NOVA Laser SKY RIVA Leddura 2Share Leddura 2Meet


Manager Advanced

myViewBoard Manager is available for free to Entities, with additional features available with a Manager Advanced subscription.

To learn more about Manager Advanced features, view the Manager Advanced page.

Feature comparison: Manager vs. Manager Advanced

Feature comparison: Manager basic vs. Manager Advanced
Standard Manager vs. Manager Advanced features comparison table
Feature Standard Manager Manager Advanced
ViewSonic device enrollment:
ViewBoards, CDEs & ViewBoard Box
Unlimited Unlimited
Create device groups 🗸 🗸
View device information 🗸 🗸
Remote firmware update 🗸 🗸
Firmware update from a local drive - 🗸
Cloud storage 1GB 15GB
System restoration points 1 point 15 points
Application management 🗸 🗸
Remote commands (e.g. power off,
adjust volume, change input)
🗸 🗸
Remote desktop - 🗸
Wi-Fi SSID setup 🗸 🗸
Allow installation of unknown apps 🗸 🗸
Remote factory reset 🗸 🗸
Startup and shutdown scheduling - 🗸
ViewBoard settings lock - 🗸
API integration 🗸 🗸
Broadcast messages 🗸 🗸
Broadcast multimedia - 🗸
Broadcast playlists - 🗸
Jobs scheduling - 🗸
File transfer (docs & multimedia) - 🗸
User permissions management - 🗸
Device usage reports - 🗸
Users action log - 🗸
myViewBoard SCALE-UP configuration - 🗸
Device profile setting configurations
deployment
- 🗸

How to acquire Manager Advanced licenses

For users who already have access to basic Manager features, access a Manager Advanced sign-up form within the Manager console.

To sign up, navigate to the Manager advanced devices signup button.svg Manager Advanced page through the left-side panel. Then, click the Get Free Trial button to open the form. Your entity information will be pre-filled — simply fill out the remaining required fields and send the request.

For users who have already completed a free trial, you may use the same form on the Manager console to send a purchase request in the same manner described above.

For users with an established Entity account, you may also contact a ViewSonic representative via our contact form. Under I'd like to..., select Request Manager Advanced 90-day free trial. Alternatively, you can reach out to your established ViewSonic representative or Certified MSP.

If your organization has not yet signed up for an Entity account, find out more about the Entity sign-up process.

Assign Manager Advanced licenses to devices

Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices in Manager. A license is purchased for a minimum of one year - the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7 year subscriptions.



To assign Manager Advanced licenses to devices:

  1. On the MVB M all devices.svg All Devices panel, check the box next to the device or devices you want to add to Manager Advanced.
  2. Next, click MVB M advanced license.svg to assign Manager Advanced licenses to the selected devices.


To view Advanced devices only:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the toggle button again to switch back to the all devices view.


To remove Manager Advanced licenses:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the checkbox next to each device you wish to remove from Manager Advanced. (Note: This does not remove the device from Manager - it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.)
  3. Click the Remove from Advanced devices icon MVB M remove advanced.svg.

Broadcast an image, video, or playlist

To broadcast image or video to devices:

  1. First, view the Advanced device list by toggling the Advanced devices button Manager basic-advanced toggle all device.svg.
  2. Select the devices to broadcast to.
  3. Click Broadcast Link= and then Multimedia.
  4. Select the media (image or video).
  5. Select the duration of the broadcast.
  6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
  7. Click Ok to broadcast.

To broadcast a playlist to devices:

  1. View the Advanced devices list by toggling the Advanced devices button Manager basic-advanced toggle all device.svg.
  2. Select the devices to broadcast to.
  3. Click the Broadcast MVB M broadcasting.svg button and then Playlist.
  4. Select your desired playlist.
  5. Select the duration of the broadcast.
  6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
  7. Click Ok to broadcast.

To stop broadcasting:

  1. Select the device to update.
  2. In the toolbar above the device list, click Stop Broadcasting Manager StopBroadcasting.svg.


Device usage reports

Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the Reports panel or can be exported to an Excel file (.xlsx).

Access device usage reports by clicking Sharp-bar-chart`.svg Reports in the left menu.


Action log

Action Log shows the username, time, affected device(s), and other information related to actions performed within Manager. As such, Action Log can be used to troubleshoot issues and track actions.

Access the action log by clicking MVB M action log.svg Action Log in the side panel. Click MVB M more.svg to download an .xlsx file of the entire action log.

Schedule jobs

Jobs must first be created before being applied to devices.

In the jobs menu, click ManagerAddNewPlaylist.svg to create a new job.


If no schedule is applied to a job, the action will be performed immediately when applied to a device. Jobs can also be planned for a specific time as a one-off event, or a recurring event. Recurring events can be scheduled daily or weekly.

If a job is created with a schedule, its schedule can be toggled on and off in the jobs list.


Transfer files

Supported file types
(max. 100 MB per file):
All non-media and non-app file types
Supported media file types:
  • .mp4
  • .jpg
  • .png
File size limitations:
  • Video: 300MB
  • Image: 30MB
  • Other files: 100MB

Upload files to Manager first before transferring them to devices:

  1. Click MVB M resource.svg Resource and then MVB M files.svg Files on the side panel.
  2. On loading, you will see files previously uploaded and the amount of space used so far.
  3. Click MVB M add.svg to upload a new file from your device. Simply drag and drop or click Choose files.

Note: Any images or videos uploaded are available to be included within a playlist (see below).


To transfer files from Manager to devices:

  1. On the MVB M all devices.svg All Devices panel, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Check that the device is online (indicated by a green circle under Status).
  3. Click the checkbox for the devices to which you wish to send the file(s).
  4. Click the File button MVB M files.svg in the toolbar above the device list.
  5. Select the file(s) you wish to transfer and then click Ok.

Note: Max. total storage on Manager is 15GB.


Create a playlist

To create a playlist:

  1. On the side panel click MVB M resource.svg Resource and then ManagerPlaylistMenu.svg Playlist.
  2. Click New playlist and input the playlist's name.
  3. Click ManagerAddNewPlaylist.svg.
  4. On the Media repository files tab select all media that will compose your playlist, and click Ok.

This playlist will now be available to send to devices using the broadcast feature.

Add media to a playlist from the Media page:

  1. On the side panel click MVB M resource.svg Resource and then Manager media icon.svg Media.
  2. On your desired piece of media, click the more button MVB M more.svg and then ManagerAddNewPlaylist.svg Add to playlist.
  3. Check the box(es) of the playlists to which you want to add this media.
    Have the option to create a playlist from within the same prompt.

Editing a playlist:

  1. Within the ManagerPlaylistMenu.svg Playlist drop-down menu on the left-side panel, click your desired playlist.
  2. Just as when creating a new playlist, click ManagerAddNewPlaylist.svg to add more media.
  3. For other options, check the box for the desired file you want to edit:
    • Click Manager move item up.svg or Manager filter down.svg to reorder the selected file's place in the playlist.
    • Click MVB M delete.svg to remove the file from the playlist.
  4. Click the edit button Manager edit profile description.svg to change the duration of a file.
    Have the option to display videos only once or for a custom period of time.
  5. Click MVB M more.svg next to the playlist title to rename the title or delete the entire playlist.

Permissions

On the MVB M permissions.svgPermissions panel, manage the actions other admin users can take within Manager. You can also select the device groups to which you wish to limit a user's permissions.


Schedule startup & shutdown

To schedule an automated startup and shutdown cycle:

  1. Go to the MVB M all devices.svg All Devices panel.
  2. View the Advanced device list by toggling the Advanced Devices button Manager basic-advanced toggle all device.svg.
  3. Click the checkbox for the device to which you wish to schedule the startup and shutdown.
  4. On the Remote Control panel that appears, click the Schedule Startup & Shutdown button MVB M startup-shutdown.svg.
  5. Click MVB M add.svg and set the times and days devices will power on and power off.
  6. Click Ok. These schedules can be edited or deleted at any time, or can be switched on or off with the toggle button MVB M switch.svg.


Remote Desktop

Remote Desktop is a feature that allows Admin to remotely control a Manager Advanced licensed device. This saves IT Admin unnecessary trips to a physical device by troubleshooting devices through a new tab from the Manager console.

Whitelisting requirements

The following services must be whitelisted:

  • TCP 443 for mrtc.myviewboard.cloud
  • TCP 443 for getice.myviewboard.cloud

Allow access to the following from the internet (WAN):

  • TCP 443 for ice.myviewboard.cloud
  • TCP 3478 for ice.myviewboard.cloud
  • UDP 3478 for ice.myviewboard.cloud

Peer-to-peer connection should be allowed (optional, but enables better performance):

  • 1024-65535 UDP

To enable Remote Desktop, follow these steps:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the checkbox next to the device you wish to remotely control.
  3. On the remote control side panel on the right, click the Remote Desktop button MVB M remote desktop.svg.
  4. A new tab will open where you can navigate your ViewBoard1 from your desktop with your mouse cursor.

1The following ViewSonic devices support this feature: ViewBoard series 50-3, 52, 9850-4, 4320, 62, 32, ViewBoard Box, and CDE20


Video overview

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Introducing myViewBoard Manager.

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Access and become familiar with the Manager console.

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Learn how to enroll devices into Manager.

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Learn the basics of device management within Manager.



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