MyViewBoard Manager

myViewBoard Manager

Release History

myViewBoard Manager is a tool for Entity Admins to remotely manage multiple installations of ViewSonic devices, such as ViewBoard, ViewSonic CDE, and ViewBoard Box.

To access Manager, click the Manager tile after signing into myviewboard.com. Alternatively, first click Entity Management, and then click Manager on the side panel.

Note that this option is only available for users signed in using an Entity Admin or Owner account, typically used by school principals and IT directors.

To learn more about Manager Advanced features, view the Manager Advanced page.

Download Manager to devices

System requirements

System requirements

• myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE 12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS. In case the app is not found, please download it from myviewboard.com and install it.
• To successfully use remote control features, ensure that TCP Port 443 is open on your network.
• "Allow installation of apps from unknown sources" must be enabled on the IFP/device.

Enable installation of apps from unknown sources on IFPs

Steps to enable the Install apps from unknown sources setting will vary depending on the IFP model. See the following pages for examples:

• How to install custom apps in the Android module for IFP50 series displays
• How to install APK on CDE6561T?
• Google Play store not found on IFP

If in doubt, your IFP's user manual will most likely contain instructions on installing APK files. If you need further assistance, see if you can find your answers here, or contact your IFP reseller for more details.

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Manager web console is available to Entity Admins and Owners after signing in to myviewboard.com. To register a device under an entity (so it appears in the Manager web app), first, make sure the Manager Android app is installed on the device.

myViewBoard Manager is preinstalled on ViewSonic devices, which includes all ViewBoard models, ViewBoard Box connected devices, CDE12 & 20 series, and a limited series of ViewSonic LED displays running Android 7 or higher. All ViewSonic IFPs come preinstalled with Android built-in native to the ViewBoard OS.
In case the app is not found, please follow these steps:

1. Sign in to myviewboard.com.
2. Once signed in, click the Download myViewBoard applications on the top toolbar.
3. Click Manager Android APK on the new window to start downloading.

Direct download: https://dl.myviewboard.com/latest?device_management

For more information on how to download myViewBoard applications visit the Download wiki page.

Add devices to Manager

Once devices are set up and have the myViewBoard Manager app installed, they can be added to an entity and managed remotely from the Manager web app (available to entity admins after signing into myviewboard.com).

On the device to manage:

1. Open the app and note the 6-digit PIN displayed.

On myViewBoard Manager web console:

1. Click the Add device button .
2. Input the 6-digit PIN you obtained earlier.
3. Name the device (optional).
4. Add the device to a new or existing group (optional).
5. Click Add.

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  Click Add Device , and provide the 6-digit PIN obtained from the device.

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  Paired successfully message.

Other methods also allow for adding devices to Manager.

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  Three easy ways to enroll and manage your devices from the web console.

Using a serial number (SN)
On the device to manage:

1. Locate the device's SN, whether in the system settings or on the device itself.

On Manager web console:

1. Within the Manager web console, click the Add device button .
2. Toggle the popup to Serial number view.
3. Input the device's SN.
4. Name the device (optional).
5. Add the device a new or existing group (optional).
6. Click Add.

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  Input a device serial number as an alternative method.

Using batch enrollment
On the device to manage:

• Option 1: Collect all 6-digit PINs from the devices to be added.
• Option 2: Collect all SNs from the devices to be added.

On Manager web console:

1. Within the Manager web console, click the Add device button .
2. Click the button and download the enrollment spreadsheet template (*.xlsx file type).
3. Add all device PINs or SNs to the template.
4. Back on the Add device prompt on Manager web console, click Import device list.
5. Upload your updated batch enrollment file.
6. Click Ok.

Using myViewBoard Companion app
On the device to manage:

• Launch myViewBoard Manager Android app to view a unique QR code.

On Companion app:

1. Launch the Companion app, and ensure you are logged in with an entity admin account.
2. Tap the QR-reader function , and scan your device's QR code.
3. Input device information as needed.
4. Click Submit to add the device to Manager.

Sort devices into groups

Organizing devices into groups allows for more convenient management.

Create a group:

1. On the side panel, click Groups to expand the group dropdown list.
2. Below the groups list, click Add a group.
3. Input your desired group name.
4. Click Create Group.

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  Expand the Groups dropdown and then click Add a group to create a device group.

Add devices to the group:

1. On the side panel, click Groups to expand the group dropdown list.
2. Click the group to which you wish to add a device.
3. Within the selected group's panel, click the Add to group button .
4. In the popup window, select all devices you wish to add to this group.
5. Click Ok.
6. The devices should now appear in the device list for this group.

You can also star devices so you can easily find them later in the Starred panel.

Add devices to Starred (favorites):

1. On any group list, locate the device you want to add to the starred panel.
2. Click the star beside the device name.
3. The star icon will turn yellow.
4. Click Starred on the side panel to view starred devices.

Remove devices from a group:

1. On the side panel, click Groups to expand the group dropdown list.
2. Click the group from which you wish to remove a device or devices.
3. Click the checkbox for all devices you wish to remove.
4. At the top bar of this group's panel, click to remove the device(s) from the group.

Manage devices

myViewBoard Manager displays all your managed devices in a list on the All Devices panel, including options to quickly manage your devices through a remote control.

The right-most panel contains the remote control. Click the checkbox of your desired device to display it.

Remote control contains the following features:

Adjust volume

Power off the device

Restart the device

Change the input source¹

Add a Wi-Fi SSID

Schedule a time for automatic firmware updates

Update firmware now

Toggle screen lock²

Toggle screen on/off

Allow installation of unknown apps

¹Input source alias can be edited from the Change input source popup.
²Screen lock functionality within the Manager remote control differs from the embedded Screen Lock app on a device. Whereas the embedded Screen Lock app requires a password to reinitiate interactivity with the ViewBoard, Manager screen lock blocks device users from interacting with the screen. Only after the IT Admin unlocks the screen will the user be able to interact with the screen again.

Remote control also displays the following features for devices with a Manager Advanced license:

Remote desktop launcher: Remotely control a device from a pop-up launched from the Manager console.

Schedule startup & shutdown: Schedule a daily or weekly startup and shutdown time for a device.

ViewBoard settings lock: Create a passcode required to access the settings of a ViewBoard device.

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  From the device list, access several options on the Remote Control to quickly manage your devices.

A device info view is also available at any time:

1. Click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
2. A Device Info side panel will appear.

Alternatively, a more detailed device info view is available.

1. Double-click the row of the device for which you wish you view more info. (Note: Don't click the checkbox.)
2. A Device Info panel will open.
3. You can complete the following from this view:
   • Edit the device name and tag.
   • Edit the device's group.
   • Add and edit notes.
   • View device info.
   • View device statistics.
   • Install and delete apps on the device.
   • View OS info.
   • Access the remote control for this device.
   • Factory reset the device.

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  From the device list, double click the row of a device for an expanded device info view.

Broadcast messages to devices

Broadcast Messages and Multimedia to devices from within the Manager console. A Manager Advanced license is required to broadcast multimedia or playlists.

The following features are offered for broadcasting to basic Manager devices:

• Send text messages to devices that appear at the top of devices.
• Send urgent messages to devices. These broadcasts take up the entirety of a screen and can only be terminated by the Manager user.
  Have the option to accompany the message with a siren sound.
• Set the duration of the broadcast.
• Set whether the device user can terminate the broadcast.
  (If left unchecked, the device user can tap the screen to end the broadcast.)
• Stop broadcasting.

Along with the above functionality, the following features are offered for broadcasting to Manager Advanced devices:

• Broadcast images to devices.
• Broadcast videos to devices.
• Broadcast a playlist to devices, allowing you to send a slideshow of media, perfect for a series of announcements.

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  Send messages to devices in real-time. Note the option to forbid device users from stopping the broadcast. Multimedia and playlists can be broadcast to devices with a Manager Advanced license.

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  Urgent messages offer the option to sound off a siren while the broadcast is on.

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  Example of a Standard message on a ViewBoard. Urgent messages will, instead, overlay the entire screen.

To learn more, visit the broadcast page for detailed broadcast creation steps and more.

Install apps to devices

1. Click Resources and then Apps on the side panel.
2. Click .
3. Upload all APK files from your local drive you wish to add to Manager.
4. Go to the All Devices panel and select the devices you wish to install apps on.
5. Click the Apps button on the top toolbar.
6. Click Install.
7. In the popup, select all apps you wish to install and click Ok.
8. App installation will begin after the The command has been sent message appears.

To uninstall apps:

1. On the All Devices panel, select one or more devices on the list.
2. Click the Apps button on the top toolbar.
3. Click Uninstall.
4. In the popup, select all apps you wish to uninstall and click Ok.
5. Uninstallation will begin after the The command has been sent message appears.

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  Use myViewBoard Manager to install apps on multiple managed devices.

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  You can also install/uninstall apps on a single device within the Device info > Apps & OS view. (To enter this view, double-click the device on the All Devices panel.)

Create and assign jobs

Available to Advanced license devices, jobs are predetermined actions that can be applied immediately or scheduled to devices. Multiple jobs can be applied to devices or groups of devices. These are the actions currently available:

• Set audio volume
• Power off
• Change input source
• Screen lock/unlock
• Screen on/off
• Update firmware
• Broadcast message
• Broadcast multimedia
• Broadcast playlist
• Install apps
• Send files
• Add Wi-Fi SSID
• Allow installation of unknown apps
• Forbid installation of unknown apps

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  Click Jobs in the side panel to view all current jobs. Note: You may have to scroll to the right to access the edit job function.

Job scheduling is an add-on feature requiring a Manager Advanced subscription - see below.

Create and apply device profiles

Profiles is an Advanced feature that allows IT Admin to create device profile templates that can be applied to selected devices.

These profiles can be configured to suit various organizational needs. For example, perhaps a set of ViewBoards are placed in one wing of a school, and all these devices should follow the same startup and shutdown schedule, have access to the same Wi-Fi network, etc. With a specially configured profile, these device settings can be assigned to your desired devices with simply a few clicks of the mouse.

The following table is a summary of the settings that can be pre-configured when creating a profile and that can subsequently be applied to multiple devices at once.

Profile configurable settings

Profile configurable settings

Profile Category	Setting	Options	Description
Profile	Edit Profile Description	Profile Name Description	Name this device profile and give it a description as a quick reminder of the purpose of the profile.
vLauncher	Edit vLauncher Message	Title Subtitle vLauncher Password	The vLauncher message is displayed on the ViewBoard home screen. Tap the vLauncher area on your ViewBoard to edit the text at any time, or configure it through these profile settings. Set a password so ViewBoard users can edit vLauncher content or not.
Wireless Network	Add Wi-Fi SSID	Wi-Fi SSID Password Network Authentication	Pre-configure the wireless network the device will connect to after the profile has been applied.
Display	Protection: Screen Lock Password	New password Confirm password	Set a password so ViewBoard users who want to unlock a screen must input a password.
	Wallpaper Settings	Pre-set background images Upload your own background	Select a wallpaper to apply to a device.
Preferences	Language	Choose Your Language	Configure the default language of the text displayed on the ViewBoard.
	Date and Time	Automatic Date and Time Sync Time Zone 24-Hour Format Date Format	Configure date and time formatting settings.
	Startup and Shutdown	Set Input and Startup Standby Mode ECO Mode Black Screen after Startup	Set which input is configured on startup, how a device enters standby mode, whether or not ECO mode is enabled, and whether the screen books up with a black screen.
	Settings Password	Enable Password for ViewBoard Settings	A pre-configuration of settings lock on the remote control, set whether a user will need to enter a password to access ViewBoard settings.
	Toolbar	Side Toolbar Settings	Set whether the side toolbar will be accessible on the ViewBoard input or no input ports.
Input Source	Source Settings	Wake Up by Active HDMI Source Signal Auto Search Input Port Auto Switch Energy Saving HDMI CEC	Configure different settings relating to how a device reacts to inputs plugging into the device.
System	Security	Allow Installing Unknown Apps	Set whether a device allows only pre-approved apps or also allows unknown apps to be installed.
	System Update: Firmware Update	Auto Firmware Update Schedule Firmware Update	Set whether a device automatically updates firmware and if you would like to schedule firmware update times.

Backup and restore

The backup and restore function allows you to create restoration points, either manually or on a schedule, from which you can restore the state of Manager to these saved backups.

The free version of Manager only allows for 1 restoration point, while Manager Advanced offers up to 10 restoration points.

To create a backup:

1. Click the settings button at the top-right corner of Manager console.
2. Click Backup and Restore .
3. Method 1: Scheduling
   1. Toggle the Scheduling switch and then click Edit.
   2. Set the schedule at which the system will automatically backup.
   3. Click Ok.
4. Method 2: Create a restoration point
   1. Click the Create a restore point button.
   2. Confirm you want to manually create a restoration point by clicking Yes.

To restore Manager to a previous state:

1. Open the settings menu and click Backup and Restore.
2. Under Date and Time, locate the restoration point to which you wish to revert.
3. Click the restore button .
4. Confirm you want to restore the system to this backup point by clicking Yes.

Locking a restoration point:

1. Under Date and Time, click the lock button .
2. This restoration point now cannot be overwritten.

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  From the settings menu, schedule a backup of your current Manager device configurations. (Note: 10 restoration points are available with Manager Advanced.)

API integration

With Manager's API integration, IT Admin can connect to existing 3rd-party platforms via RESTful web services. Actions such as Broadcast message and Get device statistics can thus be triggered with REST commands.

Generate and access API keys:

1. Click the settings button at the top-right corner of Manager console.
2. Click the API Keys button .
3. Take note of your Entity ID, which is required to execute REST commands.
4. Click the Add API Key button to generate a unique authentication key.
5. Copy this authentication key and keep it safe. This is the only time it will be shared.

You are now ready to execute REST commands via your 3rd-party web service.

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  Access your unique Entity ID and generate API keys.

Note: While on the API Keys popup window, click to access the myViewBoard Open API Doc, which will introduce the formatting and execution instructions to perform REST commands.

ViewBoard Box

Manager supports a variety of interactive displays using RS232 via a ViewBoard Box. Connect your display and ViewBoard Box by RS232 cable and then select the brand and model from Manager to control it.

On the Manager console, simplified controls are available to take the following actions on these devices:

• Adjust volume
• Power device on
• Power device off
• Change input source
• Freeze actions the display via ViewBoard Box

RS232 supported devices

RS232 supported devices

The following list outlines ViewBoard Box RS232 supported devices.

Brand	Model
ViewSonic Projector	LS900WU	PA503S	PA503X	PA503W	LS600W	LS500W	LS500WH	LS550W
	LS550WH	PG701WU	PS600X	PS600W	PG707X	PG707W	PG706HD	PG706WU
	LS625W	LS625X	LS831WU	LS750WU	LS850WU	LS860WU	LS900WU	LS920WU
	LS921WU	PX701HD	PX701HDH	PS501X	PS501W	PG603X	PG603W	PG800X
	PG800W	PG800HD	Pro8530HDL	Pro8800WUL	Pro9510L	Pro9520WL	Pro9530HDL	Pro9800WUL
	PX701-4K	PX703HD	PX703HDH		PX706HD		PX748-4K
Sharp	PN-C805B		PN-C705B		PN-C605B		PN-L803C
Newline	TRUTOUCH RS Series
Promethean	Nickel		Titanium Pro		Cobalt		Titanium
Prowise	Touchscreen Ten				Touchscreen One
SMART	MX (V2)	MX	GX	7000R	7000R Pro	6000S	6000S Pro	6000
	6000 Pro		7000		7000 Pro		MX100
Infocus	INF6500		INF7500		INF8600		INF9800
Clevertouch	Interactive Panel
EPSON Powerlite projectors	L200SX	L200SX	L630SU	L635SU	720	725W	750F	755F
	E20	X49	535W	W49	118	119W	800F	805F
	685W	982W	992F	U50	1288	W70	W75	2065
	2250U	L200X	L200W	L250F	L255F	L520W	L520U	L530U
	L630U	L730U	L735U		L785W		L1795F
EPSON BrightLink projectors	425Wi	725Wi	735Fi		1480Fi		1485Fi
EPSON EB Series projectors	PU1006W	PU1007B	PU1007W	PU1008B	PU1008W	PU2010B	PU2010W
EPSON Pro projectors	L1500UH	L1505UH	1715UH	L1750UH	L1755UH	L20000U/L20002U/L30000U/L30002U
BenQ	RE6501	RE7501	RE8601	RE9801	RP6502	RP7502	RP8602
CTOUCH	Laser NOVA	Laser SKY	RIVA		Leddura 2Share		Leddura 2Meet

Manager Advanced

myViewBoard Manager is available for free to Entities, with additional features available with a Manager Advanced subscription.

To learn more about Manager Advanced features, view the Manager Advanced page.

Feature comparison: Manager vs. Manager Advanced

Feature comparison: Manager basic vs. Manager Advanced

Standard Manager vs. Manager Advanced features comparison table

Feature	Standard Manager	Manager Advanced
ViewSonic device enrollment: ViewBoards, CDEs & ViewBoard Box	Unlimited	Unlimited
Create device groups	🗸	🗸
View device information	🗸	🗸
Remote firmware update	🗸	🗸
Firmware update from a local drive	-	🗸
Cloud storage	1GB	15GB
System restoration points	1 point	15 points
Application management	🗸	🗸
Remote commands (e.g. power off, adjust volume, change input)	🗸	🗸
Remote desktop	-	🗸
Wi-Fi SSID setup	🗸	🗸
Allow installation of unknown apps	🗸	🗸
Remote factory reset	🗸	🗸
Startup and shutdown scheduling	-	🗸
ViewBoard settings lock	-	🗸
API integration	🗸	🗸
Broadcast messages	🗸	🗸
Broadcast multimedia	-	🗸
Broadcast playlists	-	🗸
Jobs scheduling	-	🗸
File transfer (docs & multimedia)	-	🗸
User permissions management	-	🗸
Device usage reports	-	🗸
Users action log	-	🗸
myViewBoard SCALE-UP configuration	-	🗸
Device profile setting configurations deployment	-	🗸

How to acquire Manager Advanced licenses

For users who already have access to basic Manager features, access a Manager Advanced sign-up form within the Manager console.

To sign up, navigate to the Manager Advanced page through the left-side panel. Then, click the Get Free Trial button to open the form. Your entity information will be pre-filled — simply fill out the remaining required fields and send the request.

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  Basic Manager users can request licenses through a sign-up form within Manager console.

For users who have already completed a free trial, you may use the same form on the Manager console to send a purchase request in the same manner described above.

For users with an established Entity account, you may also contact a ViewSonic representative via our contact form. Under I'd like to..., select Request Manager Advanced 90-day free trial. Alternatively, you can reach out to your established ViewSonic representative or Certified MSP.

If your organization has not yet signed up for an Entity account, find out more about the Entity sign-up process.

Assign Manager Advanced licenses to devices

Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices in Manager. A license is purchased for a minimum of one year - the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7 year subscriptions.

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  View total and assigned Manager Advanced licenses under All Devices.

To assign Manager Advanced licenses to devices:

1. On the All Devices panel, check the box next to the device or devices you want to add to Manager Advanced.
2. Next, click to assign Manager Advanced licenses to the selected devices.

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  Assign Manager Advanced licenses to individual or multiple devices, and access advanced features for those devices.

To view Advanced devices only:

1. On All Devices, click to toggle the view to only Manager Advanced devices.
2. Click the toggle button again to switch back to the all devices view.

To remove Manager Advanced licenses:

1. On All Devices, click to toggle the view to only Manager Advanced devices.
2. Click the checkbox next to each device you wish to remove from Manager Advanced. (Note: This does not remove the device from Manager - it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.)
3. Click the Remove from Advanced devices icon .

Broadcast an image, video, or playlist

To broadcast image or video to devices:

1. First, view the Advanced device list by toggling the Advanced devices button .
2. Select the devices to broadcast to.
3. Click Broadcast and then Multimedia.
4. Select the media (image or video).
5. Select the duration of the broadcast.
6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
7. Click Ok to broadcast.

To broadcast a playlist to devices:

1. View the Advanced devices list by toggling the Advanced devices button .
2. Select the devices to broadcast to.
3. Click the Broadcast button and then Playlist.
4. Select your desired playlist.
5. Select the duration of the broadcast.
6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
7. Click Ok to broadcast.

To stop broadcasting:

1. Select the device to update.
2. In the toolbar above the device list, click Stop Broadcasting .

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  Send media to devices in real-time. Note the option to forbid device users from stopping the broadcast.

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  Broadcast previously created playlists (see above).

Device usage reports

Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the Reports panel or can be exported to an Excel file (.xlsx).

Access device usage reports by clicking Reports in the left menu.

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  View device usage statistics within the Reports panel, with the option to export data as an Excel file.

Action log

Action Log shows the username, time, affected device(s), and other information related to actions performed within Manager. As such, Action Log can be used to troubleshoot issues and track actions.

Access the action log by clicking Action Log in the side panel. Click to download an .xlsx file of the entire action log.

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  A log of admin actions in Manager is viewable with this Manager Advanced add-on.

Schedule jobs

Jobs must first be created before being applied to devices.

In the jobs menu, click to create a new job.

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  Choose a name and job type, schedule the task, and add notes.

If no schedule is applied to a job, the action will be performed immediately when applied to a device. Jobs can also be planned for a specific time as a one-off event, or a recurring event. Recurring events can be scheduled daily or weekly.

If a job is created with a schedule, its schedule can be toggled on and off in the jobs list.

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  Job schedules can be toggled on or off.

Transfer files

Supported file types (max. 100 MB per file):	All non-media and non-app file types
Supported media file types:	.mp4 .jpg .png
File size limitations:	Video: 300MB Image: 30MB Other files: 100MB

Upload files to Manager first before transferring them to devices:

1. Click Resource and then Files on the side panel.
2. On loading, you will see files previously uploaded and the amount of space used so far.
3. Click to upload a new file from your device. Simply drag and drop or click Choose files.

Note: Any images or videos uploaded are available to be included within a playlist (see below).

To transfer files from Manager to devices:

1. On the All Devices panel, click to toggle the view to only Manager Advanced devices.
2. Check that the device is online (indicated by a green circle under Status).
3. Click the checkbox for the devices to which you wish to send the file(s).
4. Click the File button in the toolbar above the device list.
5. Select the file(s) you wish to transfer and then click Ok.

Note: Max. total storage on Manager is 15GB.

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Create a playlist

To create a playlist:

1. On the side panel click Resource and then Playlist.
2. Click New playlist and input the playlist's name.
3. Click .
4. On the Media repository files tab select all media that will compose your playlist, and click Ok.

This playlist will now be available to send to devices using the broadcast feature.

Add media to a playlist from the Media page:

1. On the side panel click Resource and then Media.
2. On your desired piece of media, click the more button and then Add to playlist.
3. Check the box(es) of the playlists to which you want to add this media.
   Have the option to create a playlist from within the same prompt.

Editing a playlist:

1. Within the Playlist drop-down menu on the left-side panel, click your desired playlist.
2. Just as when creating a new playlist, click to add more media.
3. For other options, check the box for the desired file you want to edit:
   • Click or to reorder the selected file's place in the playlist.
   • Click to remove the file from the playlist.
4. Click the edit button to change the duration of a file.
   Have the option to display videos only once or for a custom period of time.
5. Click next to the playlist title to rename the title or delete the entire playlist.

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  Playlist creation.

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  Adding media to new playlist.

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  From the Media page, add individual pieces of media to an existing playlist.

Permissions

On the Permissions panel, manage the actions other admin users can take within Manager. You can also select the device groups to which you wish to limit a user's permissions.

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  Set which actions other Manager users are permitted to do on Manager.

Schedule startup & shutdown

To schedule an automated startup and shutdown cycle:

1. Go to the All Devices panel.
2. View the Advanced device list by toggling the Advanced Devices button .
3. Click the checkbox for the device to which you wish to schedule the startup and shutdown.
4. On the Remote Control panel that appears, click the Schedule Startup & Shutdown button .
5. Click and set the times and days devices will power on and power off.
6. Click Ok. These schedules can be edited or deleted at any time, or can be switched on or off with the toggle button .

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  Manage different schedules for a device's power cycle.

Remote Desktop

Remote Desktop is a feature that allows Admin to remotely control a Manager Advanced licensed device. This saves IT Admin unnecessary trips to a physical device by troubleshooting devices through a new tab from the Manager console.

Whitelisting requirements

The following services must be whitelisted:

• TCP 443 for mrtc.myviewboard.cloud
• TCP 443 for getice.myviewboard.cloud

Allow access to the following from the internet (WAN):

• TCP 443 for ice.myviewboard.cloud
• TCP 3478 for ice.myviewboard.cloud
• UDP 3478 for ice.myviewboard.cloud

Peer-to-peer connection should be allowed (optional, but enables better performance):

• 1024-65535 UDP

To enable Remote Desktop, follow these steps:

1. On All Devices, click to toggle the view to only Manager Advanced devices.
2. Click the checkbox next to the device you wish to remotely control.
3. On the remote control side panel on the right, click the Remote Desktop button .
4. A new tab will open where you can navigate your ViewBoard¹ from your desktop with your mouse cursor.

¹The following ViewSonic devices support this feature: ViewBoard series 50-3, 52, 9850-4, 4320, 62, 32, ViewBoard Box, and CDE20

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  Remote Desktop is enabled through the remote control of a Manager Advanced device.

Video overview

https://www.youtube.com/watch?v=yG9IPS7pbkY

yG9IPS7pbkY

Introducing myViewBoard Manager.

https://www.youtube.com/watch?v=KcbNCLjfbpM

KcbNCLjfbpM

Access and become familiar with the Manager console.

https://www.youtube.com/watch?v=fj7UCSyK4SY

fj7UCSyK4SY

Learn how to enroll devices into Manager.

https://www.youtube.com/watch?v=PUOv5mcKNQc

PUOv5mcKNQc

Learn the basics of device management within Manager.

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Learn More

Access online resources to learn more about myViewBoard.

• myViewBoard.com
• myViewBoard Blog
• myViewBoard Ecosystem Overview
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