This is the approved revision of this page, as well as being the most recent.
Live Captions display speech-to-text captions on the Whiteboard screen in realtime. This can be useful for people who are hard of hearing, where the environment is noisy or the presenter's voice too quiet for the room, and also for learning foreign languages. The captions appear at the top of the screen.
I can see the icons, but why can't I see the Live Captions?
There could be multiple reasons for this:
First check your device has a built-in microphone, or you have connected one.
Check your microphone is working by clicking the search icon in the Windows taskbar, and search for microphone privacy settings. Make sure apps have access to your microphone, and scroll down to check Whiteboard can access your microphone.
Check if your device has a dedicated key or button for enabling or disabling the microphone - for example some laptops have dedicated microphone keys which override Windows settings.
Open control panel, and search for manage audio devices. Click Recording to view your microphone(s). Say something and observe if the microphone level indicator is green (showing it picks up audio). If it is red, it is too loud. If the level is low, consider moving the microphone closer to you. For more info on fixing microphone issues, click here.
Restart myViewBoard Whiteboard for Windows and try Live Captions again.
You can use Live Captions from Whiteboard over other apps. If you start Live Captions and then minimize Whiteboard or switch to desktop mode the Live Captions will still appear at the top of the screen.
Are Live Captions included in recordings?
Yes, if you record the screen during your presentation and use Live Captions, they will be included in the recording.
Why aren't the Live Captions more accurate?
First, make sure your microphone is working correctly (see above), and that you are not too far away from it. If the background noise is high it can also negatively effect Live Captions. Consider changing the language and location by clicking .