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'''''Why can't I see the Live Captions icons?'''''
 
'''''Why can't I see the Live Captions icons?'''''
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You need to be a myViewBoard Entity account holder, and have contacted us to enable this feature. We are happy to enable this feature for you, but have disabled it by default to save resources.  
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<blockquote>You need to be a myViewBoard Entity account holder, and have contacted us to enable this feature. We are happy to enable this feature for you, but have disabled it by default to save resources.  
    
[https://myviewboard.com/contact/ Contact us here].
 
[https://myviewboard.com/contact/ Contact us here].
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[[MyViewBoard Entity|Read what myViewBoard Entity accounts are here]].
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[[MyViewBoard Entity|Read what myViewBoard Entity accounts are here]].</blockquote>
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'''''I can see the icons, but why can't I see the Live Captions?'''''
 
'''''I can see the icons, but why can't I see the Live Captions?'''''
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There could be multiple reasons for this:
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<blockquote>There could be multiple reasons for this:
 
# First check your device has a built-in microphone, or you have connected one.
 
# First check your device has a built-in microphone, or you have connected one.
 
# Check your microphone is working by clicking the search icon in the Windows taskbar, and search for ''microphone privacy settings''. Make sure apps have access to your microphone, and scroll down to check Whiteboard can access your microphone.
 
# Check your microphone is working by clicking the search icon in the Windows taskbar, and search for ''microphone privacy settings''. Make sure apps have access to your microphone, and scroll down to check Whiteboard can access your microphone.
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# Open ''control panel'', and search for ''manage audio devices''. Click ''Recording'' to view your microphone(s). Say something and observe if the microphone level indicator is green (showing it picks up audio). If it is red, it is too loud. If the level is low, consider moving the microphone closer to you. For more info on fixing microphone issues, [https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011 click here].
 
# Open ''control panel'', and search for ''manage audio devices''. Click ''Recording'' to view your microphone(s). Say something and observe if the microphone level indicator is green (showing it picks up audio). If it is red, it is too loud. If the level is low, consider moving the microphone closer to you. For more info on fixing microphone issues, [https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011 click here].
 
# Restart myViewBoard Whiteboard for Windows and try Live Captions again.
 
# Restart myViewBoard Whiteboard for Windows and try Live Captions again.
''If the problem persists, our support team will be happy to help at [https://myviewboard.com/main-support myviewboard.com/main-support] (requires sign-in).''
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''If the problem persists, our support team will be happy to help at [https://myviewboard.com/main-support myviewboard.com/main-support] (requires sign-in).''</blockquote>
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'''''Can I use Live Captions with other apps?'''''
 
'''''Can I use Live Captions with other apps?'''''
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You can use Live Captions from Whiteboard over other apps. If you start Live Captions and then minimize Whiteboard or switch to [[Windows_Toggle_Button|desktop mode]] the Live Captions will still appear at the top of the screen.
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<blockquote>You can use Live Captions from Whiteboard over other apps. If you start Live Captions and then minimize Whiteboard or switch to [[Windows_Toggle_Button|desktop mode]] the Live Captions will still appear at the top of the screen.</blockquote>
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'''''Are Live Captions included in recordings?'''''
 
'''''Are Live Captions included in recordings?'''''
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Yes, if you record the screen during your presentation and use Live Captions, they will be included in the recording.  
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<blockquote>Yes, if you record the screen during your presentation and use Live Captions, they will be included in the recording. </blockquote>
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'''''Why aren't the Live Captions more accurate?'''''
 
'''''Why aren't the Live Captions more accurate?'''''
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First make sure you microphone is working correctly (see above), and that you are not too far away from it. If the background noise is high it can also negatively effect Live Captions. Consider changing the language and location by clicking [[File:Live-captions-select.svg|40px|link=]].
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<blockquote>First, make sure your microphone is working correctly (see above), and that you are not too far away from it. If the background noise is high it can also negatively effect Live Captions. Consider changing the language and location by clicking [[File:Live-captions-select.svg|40px|link=]].</blockquote>
    
==Related Media==
 
==Related Media==
Approvers, DutchOffice, FranceOffice, GermanOffice, Image-reviewer, JapanOffice, RussiaOffice, SpanishOffice, TaiwanOffice, TurkeyOffice, VietnamOffice, Bureaucrats, Interface administrators, Administrators, Upload Wizard campaign editors
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