myViewBoard Manager Advanced

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Manager logo.svg
myViewBoard Manager Advanced
Manager logo.svg

Manager Advanced is an add-on service that gives myViewBoard Manager users access to a more robust set of ViewSonic device management tools. With Manager Advanced licenses, features such as broadcasting multimedia, transferring files, and scheduling automated tasks can be employed from within the Manager console.

Note that licenses are associated with an entity's account and not individual devices. These licenses can be switched between devices at any time. Make sure to purchase the appropriate number of Manager Advanced licenses to suit your organization's requirements.

Feature comparison: Manager vs. Manager Advanced

With a Manager Advanced license, additional tools can be accessed allowing for more robust control of an organization's devices. The following table gives a line-by-line overview of the additional features offered when a device is designated with a Manager Advanced license.

Manager vs. Manager Advanced features comparison table
Feature Manager basic Manager Advanced
ViewSonic device enrollment:
ViewBoards, CDEs & ViewBoard Box
Unlimited Unlimited
Create device groups ๐Ÿ—ธ ๐Ÿ—ธ
View device information ๐Ÿ—ธ ๐Ÿ—ธ
Remote firmware update ๐Ÿ—ธ ๐Ÿ—ธ
Firmware update from a local drive - ๐Ÿ—ธ
Cloud storage 1GB 15GB
System restoration points 1 point 15 points
Application management ๐Ÿ—ธ ๐Ÿ—ธ
Remote commands (e.g. power off,
adjust volume, change input)
๐Ÿ—ธ ๐Ÿ—ธ
Remote desktop - ๐Ÿ—ธ
Wi-Fi SSID setup ๐Ÿ—ธ ๐Ÿ—ธ
Allow installation of unknown apps ๐Ÿ—ธ ๐Ÿ—ธ
Remote factory reset ๐Ÿ—ธ ๐Ÿ—ธ
Startup and shutdown scheduling - ๐Ÿ—ธ
ViewBoard settings lock - ๐Ÿ—ธ
API integration ๐Ÿ—ธ ๐Ÿ—ธ
Broadcast messages ๐Ÿ—ธ ๐Ÿ—ธ
Broadcast multimedia - ๐Ÿ—ธ
Broadcast playlists - ๐Ÿ—ธ
Jobs scheduling - ๐Ÿ—ธ
File transfer (docs & multimedia) - ๐Ÿ—ธ
User permissions management - ๐Ÿ—ธ
Device usage reports - ๐Ÿ—ธ
Users action log - ๐Ÿ—ธ
myViewBoard SCALE-UP configuration - ๐Ÿ—ธ
Device profile settings deployment - ๐Ÿ—ธ

For a thorough breakdown of all standard Manager features, please view the myViewBoard Manager page.


How to acquire Manager Advanced licenses

For users who already have access to basic Manager features, access a Manager Advanced sign-up form within the Manager console.

To sign up, navigate to the Manager advanced devices signup button.svg Manager Advanced page through the left-side panel. Then, click the Get Free Trial button to open the form. Your entity information will be pre-filled โ€” simply fill out the remaining required fields and send the request.

For users who have already completed a free trial, you may use the same form on the Manager console to send a purchase request in the same manner described above.

For users with an established Entity account, you may also contact a ViewSonic representative via our contact form. Under I'd like to..., select Request Manager Advanced free trial. Alternatively, you can reach out to your established ViewSonic representative or Certified MSP.

If your organization has not yet signed up for an Entity account, find out more about the Entity sign-up process.


Assign Manager Advanced licenses to devices

Manager Advanced works on a per-device basis. IT admins can purchase the number of Manager Advanced licenses to suit their requirements, and assign the licenses to devices within Manager. A license is purchased for a minimum of one year — the activation date can be decided by the user. myViewBoard offers 1, 3, 5, and 7-year subscriptions.



To assign Manager Advanced licenses to devices:

  1. On the MVB M all devices.svg All Devices panel, check the box next to the device or devices you want to add to Manager Advanced.
  2. Next, click MVB M advanced license.svg to assign Manager Advanced licenses to the selected devices.


To view Advanced devices only:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the toggle button again to switch back to the all devices view.


To remove Manager Advanced licenses:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the checkbox next to each device you wish to remove from Manager Advanced.
    (Note: This does not remove the device from Manager — it only disables the Advanced features for this device and frees up an Advanced License for use on another device if necessary.)
  3. Click the Remove from Advanced devices icon MVB M remove advanced.svg.


Files

Transfer files to devices from Manager by first uploading devices and then sending them from a device list.

General file types: All non-media and non-app file types
Media file types:
  • .mp4
  • .jpg
  • .png
File size limitations:
  • Video: 300MB
  • Image: 30MB
  • Other files: 100MB

Upload files to Manager first before transferring them to devices:

  1. Click MVB M resource.svg Resource and then MVB M files.svg Files on the side panel.
  2. On loading, you will see files previously uploaded and the amount of space used so far.
  3. Click MVB M add.svg to upload a new file from your device. Simply drag and drop or click Choose files.

Note: Any images or videos uploaded are available to be included in a playlist.


To transfer files from Manager to devices:

  1. On the MVB M all devices.svg All Devices panel, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Check that the device is online (indicated by a green circle under Status).
  3. Click the checkbox for the devices to which you wish to send the file(s).
  4. Click the File button MVB M files.svg in the toolbar above the device list.
  5. Select the file(s) you wish to transfer and then click Ok.

Note: Max. total storage on Manager is 15GB.



Playlists

To create a playlist:

  1. On the side panel click MVB M resource.svg Resource and then ManagerPlaylistMenu.svg Playlist.
  2. Click New playlist and input the playlist's name.
  3. Click ManagerAddNewPlaylist.svg.
  4. On the Media repository files tab select all media that will compose your playlist, and click Ok.

This playlist will now be available to send to devices using the broadcast feature.


Add media to a playlist from the Media page:

  1. On the side panel click MVB M resource.svg Resource and then Manager media icon.svg Media.
  2. On your desired piece of media, click the more button MVB M more.svg and then ManagerAddNewPlaylist.svg Add to playlist.
  3. Check the box(es) of the playlists to which you want to add this media.
    Have the option to create a playlist from within the same prompt.


Editing a playlist:

  1. Within the ManagerPlaylistMenu.svg Playlist drop-down menu on the left-side panel, click your desired playlist.
  2. Just as when creating a new playlist, click ManagerAddNewPlaylist.svg to add more media.
  3. For other options, check the box for the desired file you want to edit:
    • Click Manager adv playlists drag item.svg and drag up or down to reorder the selected file's position in the playlist.
    • Click Manager delete.svg to remove the file from the playlist.
  4. Click the edit button Manager edit profile description.svg to change the duration of a file.
    Have the option to display videos only once or for a custom period of time.
  5. Click MVB M more.svg next to the playlist title to rename the title or delete the entire playlist.


Broadcast an image, video, or playlist

To broadcast image or video to devices:

  1. First, view the Advanced device list by toggling the Advanced devices button Manager basic-advanced toggle all device.svg.
  2. Select the devices to broadcast to.
  3. Click Broadcast Link= and then Multimedia.
  4. Select desired media (image or video).
  5. Select the duration of the broadcast.
  6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
  7. Click Ok to broadcast.


To broadcast a playlist to devices:

  1. View the Advanced devices list by toggling the Advanced devices button Manager basic-advanced toggle all device.svg.
  2. Select the devices to broadcast to.
  3. Click the Broadcast MVB M broadcasting.svg button and then Playlist.
  4. Select your desired playlist.
  5. Select the duration of the broadcast.
  6. (Optional) Check the box if you wish to forbid the device user from manually ending the broadcast. Otherwise, they can do so by tapping the screen.
  7. Click Ok to broadcast.


To stop broadcasting:

  1. Select the device to update.
  2. In the toolbar above the device list, click Stop Broadcasting Manager StopBroadcasting.svg.



Jobs

Available to Advanced license devices, jobs are predetermined actions that can be applied immediately or scheduled to be sent to devices. Once a job is created, multiple jobs can be applied to devices or groups of devices at once.

Overview

Jobs list
  • Set audio volume
  • Power off
  • Change input source
  • Screen lock/unlock
  • Screen on/off
  • Update firmware
  • Broadcast message
  • Broadcast multimedia
  • Broadcast playlist
  • Install apps
  • Send files
  • Add Wi-Fi SSID
  • Allow installation of unknown apps
  • Forbid installation of unknown apps



Creating a job

Jobs must first be created before being applied to devices:

  1. Go to the jobs page by clicking Jobs.svgJobs.
  2. In the live jobs list, click ManagerAddNewPlaylist.svg to create a new job.
  3. Input a name for this job so that it is easily identifiable for future reuse.
  4. Select a job type.
    • All jobs are commands that can be sent via the Manager remote control or via other features. Review relevant wiki page sections for more information.
    • Complete the necessary extra steps for this given job type.
  5. Set scheduling to your preferred option.
  6. (Optional) Add notes so this job is easily identifiable for future reuse.
  7. Click OK.



Scheduling a job

  • If no scheduling is applied to a job, the action will run immediately when applied to a device from a device list.
  • Jobs can also be scheduled for a specific time as a one-off event or a recurring event. Recurring events can be scheduled daily or weekly.
  • If a job is created with scheduling, its scheduling can be toggled on and off in the jobs list. (See image below.)
  • If a job is created with scheduling, the scheduling toggle must be switched on MVB M switch.svg to be able to run this specific job from a device list.
    • If a job's scheduling displays Manager adv one-time job.svg, it is a one-time job (will run once at a scheduled time).
    • If a job's scheduling displays Manager adv recurring job.svg, it is a recurring job (will run at a scheduled daily/weekly time).
    • If no toggle appears under the scheduling column, when this job is run from a device list, the job will be executed immediately.



Assigning a job

  1. On the MVB M all devices.svg All Devices panel, click Manager basic-advanced toggle all device.svg to view only Manager Advanced devices.
  2. Check the boxes for all devices on which you want to run your desired jobs.
  3. Click Jobs.svg on the main toolbar.
  4. Check the boxes for all jobs you wish to run on your selected devices.
  5. Click OK.
  6. Await a response.



Profiles

Profiles is an Advanced feature that allows IT Admin to create device profile templates that can be assigned to selected devices.

These profiles can be configured to suit various organizational needs. For example, perhaps a set of ViewBoards are placed in one wing of a school, and all these devices should follow the same startup and shutdown schedule, should all be set to automatically update firmware, etc. With a specially configured profile, these device settings can be assigned to your desired devices with simply a few clicks of the mouse, thus saving trips to physical devices and time configuring devices one-by-one through individual device settings on Manager.


Overview

Configurable device profile settings

The following table is a summary of the settings that can be pre-configured when creating a profile and that can subsequently be applied to multiple devices at once.

Profile Category Setting Options Description
Manager edit profile description.svgProfile Profile Description
  • Profile Name
  • Description
Name this device profile and give it a description as a quick reminder of the purpose of the profile.

Set a password so ViewBoard users can edit vLauncher content or not.-->

MVB M all devices.svgDisplay Wallpaper Settings
  • Pre-set background images
  • Upload your own background
Select a wallpaper to apply to a device.
Manager profile preferences.svgPreferences Language
  • Choose Your Language
Configure the default language of the text displayed on the ViewBoard.
Date and Time
  • Automatic Date and Time Sync
  • Time Zone
  • 24-Hour Format
  • Date Format
Configure date and time formatting settings.
Startup and Shutdown
  • Standby Mode
  • ECO Mode
Set how a device enters standby mode and whether or not ECO mode is enabled.
Settings Password
  • Enable Password for ViewBoard Settings
Set whether a user will need to enter a password to access ViewBoard settings (a pre-configuration of settings lock on the Manager remote control).
Toolbar
  • Side Toolbar Settings
Set whether the side toolbar will be accessible on the ViewBoard input or no input ports.
Manager profile input source.svgInput Source Source Settings
  • Wake Up by Active HDMI Source
  • Signal Auto Search
  • Input Port Auto Switch
  • Energy Saving
  • HDMI CEC
Configure different settings relating to what action a device takes after inputs are plugged into the device.
Manager profile system settings.svgSystem Security
  • Allow Installing unknown apps
Set whether a device allows only pre-approved apps or also allows unknown apps to be installed.
System Update: Firmware Update
  • Auto Firmware Update
  • Schedule Firmware Update
Set whether a device automatically updates firmware and if you would like to schedule firmware update times.


Create a device profile

  1. Click Manager profile settings icon.svg Profiles on the left-side menu.
  2. Click the add button MVB M add.svg to begin the profile creation process.
  3. Only the Profile section is required. Make sure to enter a name and description that is easily identifiable for future reuse.
  4. The remaining sections can be configured or left default. View the above table for more information on each configuration section.
  5. Once all your desired configurations are set, click Create.
  6. The newly created profile should now display at the top of the profiles list.


Assigning a profile to devices

From the profiles page

  1. On the row of the desired profile, click Manager advanced devices signup button.svg.
  2. Check the box for the devices to which you want to assign this profile.
    • Use the search bar to filter for devices more easily.
    • Toggle over to the Group tab to select a pre-set group of devices. (Learn more about groups.)
  3. Once all desired devices are selected, click OK.
  4. The profile assignment results pop-up will appear, displaying the status of the assigned settings.


Reviewing profile assignment results

After settings have been assigned to devices, the immediate results will display.

To review the results at a later time:

  1. Click Manager profile settings icon.svgProfiles on the left-side menu.
  2. Switch to the assignment history page by clicking the toggle Manager advanced profiles view toggle.svg.
  3. On the row of the desired profile, click the view history button Manager adv profiles view results.svg.

Statuses

Manager Advanced profiles success status.svg The setting has successfully been sent to the device.
Manager Advanced pofiles status error.svg The setting encountered an error when being sent to the device.
Either the device did not receive the command, or the device does not support this specific setting configuration.
Manager Advanced profiles status pending.svg The device is currently offline. Once the device is online, the setting will be sent to the device. Check the result after the device is confirmed online.
Manager Advanced profiles status problem.svg The setting has been sent, but the result on the device is unknown. Check the device to confirm whether the device received the command.


Remote desktop

Remote desktop is a feature that allows Admin to remotely control a Manager Advanced licensed device. This saves IT Admin unnecessary trips to a physical device by troubleshooting devices through a new tab from the Manager console.

Remote desktop whitelisting requirements

The following services must be whitelisted in order to enable use of the remote desktop feature (Manager Advanced users only):

  • TCP 443 for mrtc.myviewboard.cloud
  • TCP 443 for getice.myviewboard.cloud

Allow access to the following from the internet (WAN):

  • TCP 443 for ice.myviewboard.cloud
  • TCP 3478 for ice.myviewboard.cloud
  • UDP 3478 for ice.myviewboard.cloud

Peer-to-peer connection should be allowed (optional, but enables better performance):

  • 1024-65535 UDP


To enable remote desktop, follow these steps:

  1. On MVB M all devices.svg All Devices, click Manager basic-advanced toggle all device.svg to toggle the view to only Manager Advanced devices.
  2. Click the checkbox next to the device you wish to remotely control.
  3. On the remote control side panel on the right, click the Remote Desktop button MVB M remote desktop.svg.
  4. A new tab will open where you can navigate your ViewBoard1 from your desktop with your mouse cursor.

1The following ViewSonic devices support this feature: ViewBoard series 50-3, 52, 9850-4, 4320, 62, 32, ViewBoard Box, and CDE20


Schedule device startup and shutdown

To schedule an automated startup and shutdown cycle:

  1. Go to the MVB M all devices.svg All Devices panel.
  2. View the Advanced device list by toggling the Advanced Devices button Manager basic-advanced toggle all device.svg.
  3. Click the checkbox for the device to which you wish to schedule the startup and shutdown.
  4. On the Remote Control panel that appears, click the Schedule Startup & Shutdown button MVB M startup-shutdown.svg.
  5. Click MVB M add.svg and set the times and days devices will power on and power off.
  6. Click Ok. These schedules can be edited or deleted at any time, or can be switched on or off with the toggle button MVB M switch.svg.



Device usage reports

Usage reports can be generated for custom time frames, displaying information about device, app, and input source usage times. These statistics are displayed graphically within the Reports panel or can be exported to an Excel file (.xlsx).

Access device usage reports by clicking Sharp-bar-chart`.svg Reports in the left menu.



Action log

Action Log shows the username, time, affected device(s), and other information related to actions performed within Manager. As such, Action Log can be used to troubleshoot issues and track actions.

Access the action log by clicking MVB M action log.svg Action Log in the left-side panel. Click MVB M more.svg to download an .xlsx file of the entire action log.


Permissions

On the MVB M permissions.svg Permissions panel, manage the actions other admin users can take within Manager. You can also select the device groups to which you wish to limit a user's permissions.




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